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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Triangle of Care

The Trust is a member of the Triangle of Care national scheme run by the Carers Trust. The Triangle of Care is a service which brings together carers, service users and professionals.

It aims to promote safety and recovery for people with mental health issues and encourage their wellbeing by including and supporting their carers. We are currently working with our inpatient units, crisis teams and early intervention services across the Trust to develop our work with carers.

Improving support for carers - teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.

We need your help – if you are a current carer of someone using our services you can support Triangle of Care in a number of ways.

  • You can give feedback on a crisis team, inpatient unit or early intervention team by completing our short online questionnaire here
  • You can get involved in Gloucestershire or Herefordshire locality groups, feeding back and making suggestions to teams about their self assessments and getting involved in training.
  • You are invited to come to a training session as a learner – we are running sessions in both counties and would like staff and carers to learn through sharing experience – to book a place contact our Social Inclusion Team.

To see more about Triangle of Care, click on the leaflets to the right of this page or go the Carers Trust website.

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