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Help in a crisis

 

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Our latest Patient Led Assessment of the Care Environment (PLACE) results put us above the national average for mental health and learning disability settings in all of the six domains for the first time since PLACE began in 2013.

The 2018 assessments took place between April and May this year.

Michael Banks, Head of Facilities for ²gether NHS Foundation Trust, said: “We’re really proud of these results as they demonstrate the great care and attention we pay to providing high quality, therapeutic facilities for our service users. We cannot underestimate the impact this has on the experience people receive while being cared for by our Trust.”

PLACE are self-assessments carried out by local volunteers who go into hospitals as part of a team. The teams assess how well the environment supports a number of non-clinical aspects of the premises identified as important by patients and the public.  These aspects are known as domains: privacy and dignity, food, cleanliness, general building maintenance, and how well the needs of patents with dementia and disabilities are met.

The criteria for each domain represent good practice as identified by professional organisations whose members are responsible for the delivery of these services, including the Hospital Caterers Association (HCA); Health Estates and Facilities Management Association (HefmA) and Association of Healthcare Cleaning Professionals (AHCP); all three of which the Trust or its leadership team are members of.

PLACE focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job.  It is the only non-clinical assessment of the Trust’s activities.

PLACE aims to promote the principles established by the NHS Constitution that focus on areas that matter to patients, families and carers: putting patients first, active feedback from the public, patients and staff, adhering to basics of quality care and committing to ensure services are provided in a clean and safe environment that is fit for purpose. Where standards fall short, they should be able to draw it to the attention of managers and hold the service to account.

The assessments take place every year, and the results are reported publicly via NHS Digital to help drive improvements in the care environment.

Healthwatch Gloucestershire and Healthwatch Herefordshire were the lead partners in undertaking the PLACE assessments for ²gether this year. Healthwatch provided patient assessors who made up a minimum of 50% of an inspection team with a minimum of two patient assessors on each inspection. The Trust provided the other 50% of the inspection team, providing at least one senior nursing lead and one Estates and Facilities Department lead on each inspection team.

The following sites were assessed this year:

  • Wotton Lawn
  • Charlton Lane
  • Laurel House
  • Honeybourne
  • Berkeley House
  • Oak House
  • Stonebow

Our results this year were as follows:

DomainCleanlinessFood overallPrivacy, dignity and wellbeingCondition, appearance and maintenanceDementiaDisability
Overall ²gether score99.64%94.60%93.11%99.20%90.18%91.19%
National Average MH/LD98.40%90.60%91.00%95.40%88.30%87.70%
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