Accessible Information Standard

What is the Accessible Information Standard (AIS)?

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to service users and carers.

This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and email.

The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

As part of the Accessible Information Standard, organisations that provide NHS or adult social care must do five things:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs
  2. Record those needs in a set way
  3. Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Make sure that people get information in an accessible way and communication support if they need it

Who must follow the Accessible Information Standard?

All organisations that provide NHS or adult social care must follow the standard.  This includes NHS Trusts and Foundation Trusts, and GP practices.

Organisations that pay for and make decisions about NHS and adult social care services must also support the standard.

Why must organisations follow the standard?

Organisations must follow the standard by law. This is explained in Section 250 of the Health and Social Care Act 2012.

More information

If you would like to learn more about the Accessible Information Standard, please visit www.england.nhs.uk/accessibleinfo


Requesting information in a different format

If you would like to receive any information from 2gether in an alternative format, please contact the Trust Communications Team on:

Picture of blue telephone   01452 894007


You can also make a request by completing the online form below.

Request for information in alternative format

Your name

Your telephone number

Your email address

What information do you require?

What format do you require this information in?

Large print
Easy Read

If other, please give details

Are you happy for us to contact you about your request?

Please enter confirmation code in the box

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