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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Gloucestershire residents will get their chance to nominate their NHS heroes as entries officially open today (Thursday 5 July) for the Gloucestershire NHS70 Awards.

The awards are a chance to celebrate outstanding care and community support and health professionals will also be able to nominate their colleagues or teams.

In recognition of 70 years of the NHS, categories are open to people who are currently working in, or alongside the NHS, or those who may have retired from service, but have made a lasting impression for their care, compassion or innovative practice.

The Awards recognise care and support in people’s homes, GP surgeries, communities and in hospitals – both physical health and mental health.

A total of 13 categories also celebrate community partnerships, development of active, healthy communities, equality and diversity and innovation. There are also special awards for young professionals (NHS Futures) and lifetime achievement.

The nominations process will culminate in a special awards evening in September at Cheltenham Racecourse.

Clinical Chair of NHS Gloucestershire Clinical Commissioning Group, Dr Andy Seymour said:

“This is a fitting way to celebrate 70 years of the NHS here in Gloucestershire. It’s a great opportunity for the public to show their support by nominating someone today. With individual and team categories and a range of other awards celebrating innovation and health improvement, a nomination could give them the recognition they deserve.”

Joint Chair of Gloucestershire Care Services NHS Trust and ²gether NHS Foundation Trust, Ingrid Barker said:

“Every year thousands of people across our county need both physical and mental health care and support. These Awards are a great way to highlight the dedication, commitment and resilience of these very caring and special staff and teams who often work under great pressure.

The NHS70 Awards are also about celebrating how far the service has come and the categories therefore are open to truly inspiring people who have achieved great things over the decades whether they currently work in the NHS or not.”

Chair of Gloucestershire Hospitals NHS Foundation Trust, Peter Lachecki said:

“As well as highlighting the truly fantastic work of our healthcare teams who are treating and caring for patients every day, this is also an opportunity to showcase the work going on to keep people healthy and make our communities stronger and more active.

There are a wide range of categories to consider so I would urge people to take a look at the website and get nominating now.”

Chair of South Western Ambulance Service NHS Foundation Trust, Tony Fox said:

“These awards are about celebrating excellence in health and the individuals and teams who provide outstanding care and support in local communities, day and night.

There would never be enough categories to recognise every one of these people with a physical award, but it’s a great way of highlighting the fantastic work that is being done across Gloucestershire for the benefit of patients and the public.

Nominations can be made via the Awards website at: www.gloucestershirenhs70awards.co.uk

Entries close 24 August, 2018.