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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care, please contact your GP or go to your nearest A&E.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds


If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

A report by the Care Quality Commission (CQC), England’s independent regulator of all health and social care services, has shown that Hollybrook Learning Disability Hospital in Gloucestershire is meeting all essential standards of quality and safety.

The findings were gathered from the second of two announced visits to learning disability hospitals in Gloucestershire during November 2011.

The inspections are part of a national review programme of services for people with a learning disability after a BBC programme highlighted concerns about patient care in a private hospital in Bristol.

Both CQC reports for Westridge and Hollybrook learning disability hospitals show that the regulator is satisfied that patients are protected from abuse and that staff respect their human rights.

One relative of a patient at Hollybrook told Inspectors that their loved one was ‘finally in a place where the staff know her well and know how to meet her needs.”

The CQC said that Hollybrook was compliant and meeting the essential standards around record keeping but, to maintain this, suggested some improvements which ²gether are now implementing.

Trish Jay, ²gether’s Director of Quality and Performance said “We are fully committed to ensuring that those in our care continue to receive safe and appropriate care that meets their needs and supports their rights. Where improvements were suggested, we have implemented these fully.”