Information for carers
Carers information booklet
Our Carers information booklet aims to provide some information about your involvement in the care we provide to your friend or relative but equally important it aims to provide information about support for you in your caring role, from us and from other local organisations. The booklet includes:
- What you can expect from us as a carer
- Carers Needs Assessments and the Care Act
- Planning for an emergency and the Carers Emergency Scheme
- Accessing respite care and Carer breaks
- Carer information and support groups
- GP practice carer registers
- Confidentiality and information sharing
- Speaking to staff
Our carers charters were developed with and for carers as a joint statement of how we will work together to help make life better. Based on our core values, our charters are our pledges to carers of people using our services. You can view copies of our charters by clicking the links below:
Carer support organisations
Gloucestershire Carers Hub (provided by PeoplePlus) provides support for carers in Gloucestershire. Telephone 0300 111 9000.
Gloucestershire Young Carers Gloucestershire Young Carers is a support network for young carers across the county. They work with young carers to ensure that service providers understand their needs and respond appropriately. Telephone: 01452 733060
Carer Links provides support to carers in Herefordshire. Telephone: 01432 663057 or 0333 323 1990,
Carers UK Carers UK is a charity set up to help millions of people who care for family or friends Telephone: 0808 8087777 The Carers Trust A charity for, with and about carers which works to improve support services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or who has mental health or addiction problems. Telephone: 0844 800 4361
Young carers are children and young people who take responsibility for the care of a family member, usually a parent or brother or sister, who have a disability, a serious illness, mental ill health or who have issues with substance misuse.
The care might range from basic household tasks to nursing care, or it might take the form of emotional support. If you are a young carer in Gloucestershire or Herefordshire, please use the tabs below for information about the support available to you.
Gloucestershire Young Carers
- Information, advice and guidance
- Assessment and support planning
- Emotional support
- Carers’ voice
Telephone: 01452 733060 Email: www.glosyoungcarers.org.uk
Family Information Service For information on family finances, finding and choosing childcare and local activities, parenting support, education and housing. www.glosfamiliesdirectory.org.uk Freephone: 0800 542 02 02 Direct line: 01452 427362
County Community Projects
- Advocacy: free health and social care and statutory mental health advocacy service
- Appropriate Adult Scheme: for young people and adults with mental health or learning difficulties held in police custody
- Family mediation
- Family support
Telephone: 01452 894594 or 0800 644 6448 www.ccprojects.org.uk
Schools and Colleges Many schools and colleges in Gloucestershire have a named young carer link worker. Please contact the appropriate school or college directly for details.
Carer Links support young carers and their families across Herefordshire. Telephone: 01432 663057 or 0333 323 1990. They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.
To enquire about young carer support groups and clubs contact:
Other information and help:
Offers family and parenting support, befriending for parents and mentoring for children. Providing help and support for all aspects of family life.
Telephone: 0808 800 2222
Telephone: 0808 801 0606 or text support: 07537 410022
Royal College of Psychiatrists – Provides specifically tailored information for young people, parents, teachers and carers about mental health.
- Minds, Myths and Me
- Resources for young carers
- It’s about you too
- Need to know
- Safe, Sorted and Supported
Story books are available which might help children and young people understand when someone they know has difficulties with their mental health.
Carer information sessions and support groups
Carer Education and Support Groups provide:
- Time to talk, share experiences and support each other
- Visiting speakers on mental health issues and services
- Increased understanding of mental health problems and how they may be managed
- Education for carers on looking after their own wellbeing
- Information on carers’ rights
- A social event
Ask the care team or local carer support agencies if groups or a carer education programme run in your area. For further information on carer education and support groups in your area please contact:
Gloucestershire Carers Hub (provided by PeoplePlus)
Telephone 0300 111 9000.
Carer Links (Herefordshire)
Telephone: 01432 663057 or 0333 323 1990
Emotional support for carers
It’s not unusual for carers to feel that things are getting on top of them and you may feel anxious or depressed. Getting the right help is essential to prevent this escalating and there are several avenues open to you.
Your GP is a good first point of contact as they will be able to assess your health and access a range of treatment. If they hold a Carers’ register as many surgeries do it might also help to register yourself as a carer so they are aware of your situation.
At ²gether you can access help through Lets Talk, our Improving Access to Psychological Therapies (IAPT) Service which offers a range of support including telephone, face to face and group sessions. Your GP can help you access the service or you can visit the Let’s Talk website to see the support available to you and self refer.
Other organisations offering support
Carers organisations also offer a range of emotional support and counselling services to carers – you can find their contact details in our ‘Information for Carers booklet’ or by clicking here.
Carers Emergency Scheme – Gloucestershire
A service to support carers by providing free replacement care when the carer suddenly or unexpectedly becomes ill, or has an accident which prevents him/her from providing care. To register, contact:
Gloucestershire Carers Hub (provided by PeoplePlus) in Gloucestershire. Telephone 0300 111 9000.
Carer Links in Herefordshire. Telephone: 01432 663057 or 0333 323 1990.
If you and your family are the main support for somebody currently using our services you may find it helpful to have an assessment of your own needs in your caring role. A formal Carers Assessment means that a support plan can be put in place for you that takes account of:
- your view of your role as a carer
- the support you already provide and how to best to help you maintain that
- the other things you want or need to do in life
- accessing community resources local to you
- identifying public, private and voluntary services that are funded to support carers and offer something you might value
Examples of support that might be identified include:
- tailored information and advice about mental health and learning disability and its treatment
- information about welfare benefits
- joining a carers support group
- having a short break
A Carers Assessment is not a test of how good a carer you are.
I am a carer in Gloucestershire, how do I arrange a Carers Assessment?
If you have not been offered a Carers Assessment and you would like one, please speak to the named nurse or care co-ordinator of the person you care for to find out who does this with you. Most people find talking through the assessment with a member of staff from ²gether or Gloucestershire Carers Hub works best to identify what will help them. The assessment is a guided conversation about you and your needs so you should take some time to think about what is most important for you.
I am a carer in Herefordshire, how do I arrange a Carers Assessment?
Speak to your friend or family member’s named nurse or care co-ordinator if you would like help to access a carers assessment or request one directly by contacting the Advice and Referral Team (ART) at Herefordshire Council:
- Telephone: 01432 260101
- Email: ASCAdviceandReferralTeam@herefordshire.gcsx.gov.uk
You can also write to: Adult Social Care, Advice and Referral Team, Franklin House, 4 Commercial Road, Hereford HR1 2BB.
As a carer of someone using our services, your feedback is really important to us. Please take a moment to complete our survey and give us your thoughts.
The survey is completely anonymous so we will not be able to respond individually. If you would like your feedback or concerns followed up, please also contact the Service Experience Team.
Triangle of Care
The Trust is a member of the Triangle of Care national scheme run by the Carers Trust. The Triangle of Care is a service which brings together carers, service users and professionals.
It aims to promote safety and recovery for people with mental health issues and encourage their wellbeing by including and supporting their carers. We are currently working with our inpatient units, crisis teams and early intervention services across the Trust to develop our work with carers.
Improving support for carers - teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.
We need your help – if you are a current carer of someone using our services you can support Triangle of Care in a number of ways:
- Carers’ experience is valued by the Trust and we have a programme to involve people who use services and the people who care for them. If you would like to get involved in our Expert by Experience programme, please contact us.
- You are invited to come to a training session as a learner – we are running sessions in both counties and would like staff and carers to learn through sharing experience – to book a place contact our Social Inclusion Team
To see more about Triangle of Care, click on the leaflets to the right of this page or go the Carers Trust website.