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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Information for carers

Carers information booklet

Our Carers information booklet aims to provide some information about your involvement in the care we provide to your friend or relative but equally important it aims to provide information about support for you in your caring role, from us and from other local organisations. The booklet includes:

  • What you can expect from us as a carer
  • Carers Needs Assessments and the Care Act
  • Planning for an emergency and the Carers Emergency Scheme
  • Accessing respite care and Carer breaks
  • Carer information and support groups
  • GP practice carer registers
  • Confidentiality and information sharing
  • Speaking to staff

You can access a copy of our Carers Information Booklet here. The booklet is also available in Polish and Urdu.

Carers charters

Our carers charters were developed with and for carers as a joint statement of how we will work together to help make life better. Based on our core values, our charters are our pledges to carers of people using our services. You can view copies of our charters by clicking the links below:


Carer support organisations

Local organisations

Gloucestershire Carers Hub (provided by PeoplePlus) provides support for carers in Gloucestershire. Telephone 0300 111 9000

Gloucestershire Young Carers Gloucestershire Young Carers is a support network for young carers across the county. They work with young carers to ensure that service providers understand their needs and respond appropriately. Telephone: 01452 733060

Carer Links provides support to carers in Herefordshire. Telephone: 01432 663057 or 0333 323 1990,

National organisations

Carers UK Carers UK is a charity set up to help millions of people who care for family or friends Telephone: 0808 8087777 The Carers Trust A charity for, with and about carers which works to improve support services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or who has mental health or addiction problems. Telephone: 0844 800 4361

Young carers

Young carers are children and young people who take responsibility for the care of a family member, usually a parent or brother or sister, who have a disability, a serious illness, mental ill health or who have issues with substance misuse.

The care might range from basic household tasks to nursing care, or it might take the form of emotional support. If you are a young carer in Gloucestershire or Herefordshire, please use the tabs below for information about the support available to you.


Gloucestershire Young Carers

  • Information, advice and guidance
  • Assessment and support planning
  • Emotional support
  • Carers’ voice

Telephone: 01452 733060   Emailwww.glosyoungcarers.org.uk

Family Information Service For information on family finances, finding and choosing childcare and local activities, parenting support, education and housing. www.glosfamiliesdirectory.org.uk Freephone: 0800 542 02 02 Direct line: 01452 427362

County Community Projects

  • Advocacy: free health and social care and statutory mental health advocacy service
  • Appropriate Adult Scheme: for young people and adults with mental health or learning difficulties held in police custody
  • Family mediation
  • Family support

Telephone: 01452 894594 or 0800 644 6448 www.ccprojects.org.uk

Schools and Colleges Many schools and colleges in Gloucestershire have a named young carer link worker. Please contact the appropriate school or college directly for details.

For safeguarding concerns in Gloucestershire, please contact the Gloucestershire Safeguarding Children Board or the Gloucestershire Safeguarding Adults Board.

Carer Links support young carers and their families across HerefordshireTelephone: 01432 663057 or 0333 323 1990. They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.

To enquire about young carer support groups and clubs contact:

For young carers under 18 – email Susan.brace@hycclub.co.uk or call 07484 245128For young adult carers aged 16-25 – email edroberts.hyac@gmail.com or call 07548 913863.

For safeguarding concerns in Herefordshire, contact the Herefordshire Safeguarding Children Board or the Herefordshire Safeguarding Adults Board.

Other information and help:

Family Lives
Offers family and parenting support, befriending for parents and mentoring for children. Providing help and support for all aspects of family life.
Telephone: 0808 800 2222

Self-injury support
Telephone: 0808 801 0606 or text support: 07537 410022

Support in Mind Scotland – Advice for parents with mental illness

Royal College of Psychiatrists – Provides specifically tailored information for young people, parents, teachers and carers about mental health. 

Useful resources

Story books are available which might help children and young people understand when someone they know has difficulties with their mental health.

Carer information sessions and support groups

Carer Education and Support Groups provide:

  • Time to talk, share experiences and support each other
  • Visiting speakers on mental health issues and services
  • Increased understanding of mental health problems and how they may be managed
  • Education for carers on looking after their own wellbeing
  • Information on carers’ rights
  • A social event

Ask the care team or local carer support agencies if groups or a carer education programme run in your area. For further information on carer education and support groups in your area please contact:

Gloucestershire Carers Hub (provided by PeoplePlus) 
Telephone 0300 111 9000. 

Carer Links (Herefordshire) 
Telephone: 01432 663057 or 0333 323 1990

Emotional support for carers

It’s not unusual for carers to feel that things are getting on top of them and you may feel anxious or depressed.  Getting the right help is essential to prevent this escalating and there are several avenues open to you.  

Your GP is a good first point of contact as they will be able to assess your health and access a range of treatment.  If they hold a Carers’ register as many surgeries do it might also help to register yourself as a carer so they are aware of your situation.

Let’s Talk

At ²gether you can access help through Lets Talk, our Improving Access to Psychological Therapies (IAPT) Service which offers a range of  support including telephone, face to face and group sessions. Your GP can help you access the service or you can visit the Let’s Talk website to see the support available to you and self refer.

Other organisations offering support

Carers organisations also offer a range of emotional support and counselling services to carers – you can find their contact details in our ‘Information for Carers booklet’ or by clicking here.

Carers Emergency Scheme – Gloucestershire

A service to support carers by providing free replacement care when the carer suddenly or unexpectedly becomes ill, or has an accident which prevents him/her from providing care. To register, contact:

Gloucestershire Carers Hub (provided by PeoplePlus) in Gloucestershire. Telephone 0300 111 9000

Carer Links in Herefordshire. Telephone: 01432 663057 or 0333 323 1990.

Carers Assessment

If you and your family are the main support for somebody currently using our services you may find it helpful to have an assessment of your own needs in your caring role. A formal Carers Assessment means that a support plan can be put in place for you that takes account of:

  • your view of your role as a carer
  • the support you already provide and how to best to help you maintain that
  • the other things you want or need to do in life
  • accessing community resources local to you
  • identifying public, private and voluntary services that are funded to support carers and offer something you might value

Examples of support that might be identified include:

  • tailored information and advice about mental health and learning disability and its treatment
  • information about welfare benefits
  • joining a carers support group
  • having a short break

A Carers Assessment is not a test of how good a carer you are.

I am a carer in Gloucestershire, how do I arrange a Carers Assessment?

If you have not been offered a Carers Assessment and you would like one, please speak to the named nurse or care co-ordinator of the person you care for to find out who does this with you. Most people find talking through the assessment with a member of staff from ²gether or Gloucestershire Carers Hub works best to identify what will help them. The assessment is a guided conversation about you and your needs so you should take some time to think about what is most important for you.

I am a carer in Herefordshire, how do I arrange a Carers Assessment?

Speak to your friend or family member’s named nurse or care co-ordinator if you would like help to access a carers assessment or request one directly by contacting the Advice and Referral Team (ART) at Herefordshire Council:

You can also write to: Adult Social Care, Advice and Referral Team, Franklin House, 4 Commercial Road, Hereford HR1 2BB.

Your feedback

As a carer of someone using our services, your feedback is really important to us. Please take a moment to complete our survey and give us your thoughts.

You can complete the survey here.

The survey is completely anonymous so we will not be able to respond individually. If you would like your feedback or concerns followed up, please also contact the Service Experience Team.

Triangle of Care


The Trust is a member of the Triangle of Care national scheme run by the Carers Trust. The Triangle of Care is a service which brings together carers, service users and professionals.

It aims to promote safety and recovery for people with mental health issues and encourage their wellbeing by including and supporting their carers. We are currently working with our inpatient units, crisis teams and early intervention services across the Trust to develop our work with carers.

Improving support for carers - teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.

We need your help – if you are a current carer of someone using our services you can support Triangle of Care in a number of ways:

  • Carers’ experience is valued by the Trust and we have a programme to involve people who use services and the people who care for them. If you would like to get involved in our Expert by Experience programme, please contact us.
  • You are invited to come to a training session as a learner – we are running sessions in both counties and would like staff and carers to learn through sharing experience – to book a place contact our Social Inclusion Team

To see more about Triangle of Care, click on the leaflets to the right of this page or go the Carers Trust website.

Further help and support

Other organisations who can help or who partner with us.

Carers Direct

Carers Direct

Information, advice and support for carers.

0300 123 1053



Works to improve the quality of life for people who face complex challenges in society.