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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Counter Fraud

Suspect Fraud? Call LCFS on 01452 318826

 Who are we?

The Gloucestershire Local Counter Fraud Service (LCFS) is based at Victoria Warehouse, The Docks, Gloucester and provides a counter fraud service for ²gether NHS Foundation Trust, Gloucestershire Hospitals NHS Foundation Trust, Gloucestershire Care Services NHS Trust and NHS Gloucestershire Clinical Commissioning Group.

We are part of a national network of specialist investigators and our aim is to prevent fraud from happening and to deal with allegations that it has taken place – by NHS employees or members of the public.

What is fraud?

Fraud is when someone does something dishonestly in order to make a gain for themselves or someone else or cause a loss to another.  According to the Fraud Act 2006 it is not necessary to prove a person has been deceived.  The focus is on the individual’s dishonest behaviour and intent – and just trying to do it, even if not successful, makes the act complete.

Types of Fraud

Fraud manifests itself in the NHS in a variety of ways.  Fraud is said to cost the NHS an estimated £5 billion every year.  It is important that we are all aware of the types of fraud that are committed and are not afraid to report fraudulent behaviour.

Patient Fraud

Patient fraud includes wrongful claiming of exemption from fees or travel expenses, alteration of prescriptions, and using aliases to obtain controlled drugs.

Professionals

Fraud by NHS professionals includes claiming for treatment or services not provided, undertaking private work in NHS time and using Trust equipment and materials for private work

Managers and Staff

This type of fraud involves the submission of a false CV or references; false or inflated time sheets or expenses; working elsewhere whilst on sickness absence from the Trust; abuse of Trust equipment; misappropriation of funds; claims for non-existent employees; and for goods and services that are for personal use.

Contractors and Suppliers

Contractor and supplier fraud includes charging for items of a higher quality or greater quantity than those supplied; using an inappropriate tendering processes; false or duplicate invoices; and price fixing.

Immigration Matters

Individuals who work, or attempt to work for NHS organisations supplying false documentation ranging from false passports, visas and national insurance numbers to secure employment. 

What should I do if I suspect fraud?

If you are suspicious or have concerns:

DO tell your LCFS immediately by email or telephone – your confidentiality will be respected.  We never disclose the name of an informant
DO keep or copy any document that arouses your suspicions
DO NOT confront the individual with your suspicions
DO NOT try to investigate your suspicions yourself
IF YOU ARE A MEMBER OF STAFF you can tell your line manager, but you are not required to – you can come directly to LCFS

Contact your Local Counter Fraud Service (LCFS)

All employees play a vital role in helping reduce losses throughout the NHS. We all therefore have a responsibility to protect the NHS from fraud and bribery at any level. If you have any concerns in regard to fraud or bribery at this Trust, or would more information or an awareness session for your team, please contact us.

Report fraud by contacting a member of the team below:

Lee Sheridan
Head of Counter Fraud Service
Telephone: 01452 318826 Email: leesheridan@nhs.net

Rayna Kibble
Local Counter Fraud Specialist
Telephone: 01452 318826 Email: raynakibble@nhs.net

Paul Kerrod
Local Counter Fraud Specialist
Telephone 01452 318853  Email paul.kerrod@nhs.net

Rose Williams
Local Counter Fraud Support Assistant
Telephone 01452 318842  Email rose.williams2@nhs.net

NHS Protect

Alternatively, you can contact NHS Protect.  It is a simple means of reporting genuine suspicions of NHS fraud.  All calls are dealt with by experienced, trained staff.  Callers may remain anonymous if they wish.  Freephone 0800 028 4060 (Monday to Friday 8am to 6pm).  You can also report fraud using the NHS Protect online reporting form.

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