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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Her Royal Highness The Countess of Wessex performed the official opening of two new facilities for people affected by mental health issues in Gloucestershire.

The Pied Piper Room for Children and Families and The Alexandra Wellbeing House are both in Gloucester, but serve the whole county. Her Royal Highness visited Gloucestershire today (July 5) to see at first-hand the support the premises provide.

The Pied Piper Room – partly funded by Gloucester-based charity the Pied Piper Appeal – is within Wotton Lawn Hospital, in Horton Road. The room is specifically designed as a welcoming space for children to spend time with their loved ones who are receiving treatment at the hospital.

The room enables families to spend time together – playing games, reading, eating together and generally enjoying family life – so will be supporting both the health and wellbeing of the young people visiting the hospital, as well as their family members. It was designed in conjunction with Gloucestershire

Young carers and young people who have relatives with mental health conditions, or who have mental health conditions themselves.

The Alexandra Wellbeing House, in Alexandra Road, is run by Swindon Mind, in conjunction with 2gether and NHS Gloucestershire Clinical Commissioning Group.

The house provides five bedrooms, where guests can spend up to two weeks in a therapeutic environment. This may enable them to recover from a mental health crisis and prevent admission to hospital, or to act as a path back into the community following a hospital stay.

Ruth FitzJohn DL, Chair of 2gether NHS Foundation Trust, said: “We’re delighted to have welcomed Her Royal Highness the Countess of Wessex to Gloucester to perform the official openings of the new family room and the wellbeing house.

“Both facilities have been developed to support people affected by mental health conditions in our county, in partnership with local charities. We were very proud to be able to show Her Royal Highness the work being carried out here in Gloucestershire, and introduce her to some of our staff, partners, service users and carers.”

Family Room at Wotton Lawn Hospital and Wellbeing House in Gloucester.

The official openings of the Pied Piper Room at Wotton Lawn Hospital and the Alexandra Wellbeing House, in Gloucester.




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