CQC Review local mental health community services
A formal review of community mental health teams in Gloucestershire has concluded that the 2gether NHS Foundation Trust has made âconsiderable improvementsâ in the services it provides.
The report published today by health and social care regulator the Care Quality Commission (CQC) was in answer to a request by Gloucestershire Coronerâs Office following an inquest in November 2011.
The Coronerâs office asked CQC to investigate concerns that 2gether NHS Foundation Trust was a âfragmentedâ service and ânot patient centredâ.
During the investigation, the CQC looked into the Trustâs Improving Access to Psychological Therapy (IAPT) service as well as other primary and secondary mental health services, information given to patients and electronic systems.
The review found that there has been âconsiderable improvements in the service providedâ with âpositive commentsâ from people who use the services and other healthcare professionals.
Service users, families and carers who had previously said they received âpoorâ care in the past, were interviewed as part of the responsive review of services. They told CQC inspectors that the care provided by 2getherâs community mental health teams had "significantly improved" and was "absolutely amazing".
Trish Jay, Director of Quality and Performance at the Trust said: âWe know we that there have been instances where we have got things wrong in the past. We have worked with our staff, service users and their family and carers to make sure we strive to continuously provide a better experience of our servicesâ.
The CQC carried out their visit to 2gether NHS Foundation Trust on 31 January and 1 February 2012. The regulator checked the Trust's record keeping, looked at records of people who use services, talked to staff and spoke with people who use services.
Trish continued: âWe previously identified a number of shortcomings in our services and we are pleased that our service users, their families, carers and our regulator think that the changes we have made, uphold safety and help to improve patient experience.
Our focus has been to make sure that those in our care receive the highest level of quality. Together with additional changes we are making, the people we serve can have confidence in the quality of care and support we provideâ.
The CQC report assessed two outcome measures which focussed upon the care and welfare of those who use services and the systems that are in place to monitor the quality of services. The CQC concluded that the Trust was compliant on both.
The report states: âPeople who come to the 2gether NHS Foundation Trust experience safe, effective and appropriate care, support and treatment. The trust carries out assessments of people needs and plans a programme of care to meet these needs. The trust ensures that it protects people's welfare and safetyâ.
It continues: âThe trust has regard to complaints, comments, and views of people who use the service, their carers or those acting on their behalf, and staff or professionals associated with the service.
âWe (CQC) found it (2gether) willing to address any shortcomings and ambitious to use and bring to patients the best practices in psychiatric care.â