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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

A formal review of community mental health teams in Gloucestershire has concluded that the ²gether NHS Foundation Trust has made ‘considerable improvements’ in the services it provides.

The report published today by health and social care regulator the Care Quality Commission (CQC) was in answer to a request by Gloucestershire Coroner’s Office following an inquest in November 2011.

The Coroner’s office asked CQC to investigate concerns that ²gether NHS Foundation Trust was a ‘fragmented’ service and ‘not patient centred’.

During the investigation, the CQC looked into the Trust’s Improving Access to Psychological Therapy (IAPT) service as well as other primary and secondary mental health services, information given to patients and electronic systems.

The review found that there has been ‘considerable improvements in the service provided’ with ‘positive comments’ from people who use the services and other healthcare professionals.

Service users, families and carers who had previously said they received ‘poor’ care in the past, were interviewed as part of the responsive review of services. They told CQC inspectors that the care provided by ²gether’s community mental health teams had “significantly improved” and was “absolutely amazing”.

Trish Jay, Director of Quality and Performance at the Trust said: “We know we that there have been instances where we have got things wrong in the past. We have worked with our staff, service users and their family and carers to make sure we strive to continuously provide a better experience of our services”.

The CQC carried out their visit to ²gether NHS Foundation Trust on 31 January and 1 February 2012. The regulator checked the Trust’s record keeping, looked at records of people who use services, talked to staff and spoke with people who use services.

Trish continued: “We previously identified a number of shortcomings in our services and we are pleased that our service users, their families, carers and our regulator think that the changes we have made, uphold safety and help to improve patient experience.

Our focus has been to make sure that those in our care receive the highest level of quality. Together with additional changes we are making, the people we serve can have confidence in the quality of care and support we provide”.

The CQC report assessed two outcome measures which focussed upon the care and welfare of those who use services and the systems that are in place to monitor the quality of services. The CQC concluded that the Trust was compliant on both.

The report states: “People who come to the ²gether NHS Foundation Trust experience safe, effective and appropriate care, support and treatment. The trust carries out assessments of people needs and plans a programme of care to meet these needs. The trust ensures that it protects people’s welfare and safety”.

It continues: “The trust has regard to complaints, comments, and views of people who use the service, their carers or those acting on their behalf, and staff or professionals associated with the service.

“We (CQC) found it (²gether) willing to address any shortcomings and ambitious to use and bring to patients the best practices in psychiatric care.”

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