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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

This is a day in the life of an occupational therapist (OT) working with our Child and Adolescent Mental Health Service (CAMHS) in Herefordshire:

“I arrive at the office and grab a coffee and sort through messages from parents, often about concerns or requests for support to help school understand. Returning calls and trying to catch teachers before lessons start is always a bit of a challenge.

“First appointment today with a young girl and her mum and dad. She is struggling at school with learning and socialising with others. Working with the whole family helps to see how they are together. Some roleplay helped us all to understand what happens when things go wrong and lead to her social isolation. As OTs, we are really skilled in coming up with practical strategies to manage challenges. Some cutting, sticking and laminating later for this family, they have a traffic light system to use at home and school to help her share how she feels.

“Dealing with the unexpected is part of every single day in a CAMHS team. This time, a phone call from a distressed dad whose son is struggling to come to terms with the death of a friend by suicide. Drawing on the skills of the medic and psychologist in the team, together we can support him through the grieving process.

“My skills as an OT really help to support young people to achieve success in spite of their challenges with anxiety. Planning activities so they are achievable is a really important part of what we do. This might be homework, essays, meeting friends after school or things that are more important to them, such as being able to ask for a can of Coke in the canteen.

“Helping schools to understand how best to support someone and enable their success is so important. Often, it’s about helping teachers to understand the young person’s experiences and suggest that maybe asking them to read aloud in front of the class isn’t the best thing right now. We can challenge them with that later, but first let’s give them a space where they can be confident enough to do their learning.

“At lunchtime there is time to catch up with my fellow OTs, to share knowledge about a new referral and the best approach to support a young boy who has been diagnosed with Selective Mutism following a major trauma and is struggling in school. Sharing experience and picking the brains of colleagues is always useful.

“Every day is different and being creative (another OT skill!) about how we might support a person to overcome their challenges is a great part of the role. Today, it’s running down to the radiology department at the County Hospital to take lots of photos of the department, X-ray machines and members of staff holding a board with messages of encouragement for a girl who is on the Autistic Spectrum who is trying hard to overcome a specific phobic of X-rays so she can have  important surgery.  Brilliant!

“It’s a busy, demanding job with many positives and the odd challenge or two. Now and again, things happen which remind us why we do what we do. While cycling home, I pass a young person I used to work with who is hanging out with his mates and ‘being cool’ but manages to give me a quick grin that reassures me all is still going well; phew.”

 

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