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Help in a crisis

 

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

People are being encouraged to unite to increase awareness of dementia during Dementia Action Week, taking place this week.

Organised by the Alzheimer’s Society, the week aims to raise awareness and understanding about the challenges of living with dementia.

Dementia is a common condition and the risk of developing it increases as someone gets older.  The condition usually occurs in people over the age of 65 although some people are affected by young onset dementia, which is also called ‘early onset’ or ‘working age dementia’.  Symptoms of dementia include memory loss and problems with thinking speed, mental agility, language, understanding and judgement.

Kathy Holmes, Engagement and Involvement Lead for the Managing Memory ²gether Service said: “There is no simple test for dementia and diagnosing it is not straightforward because many of its symptoms occur with other conditions.  Early diagnosis is important to ensure that people receive the right treatment and support to live as well as possible with dementia. An early diagnosis can also enable people to prepare for the future and plan ahead.

“It’s important that people support Dementia Awareness Week so everyone understands the challenges of living with dementia for those who have it and for those who care for them.”

“The more people are aware of the signs and symptoms of dementia, the more likely they are to get help earlier and see their GP.  Accessing the right help is very important,” she added.

Managing Memory ²gether runs group sessions for people at early stage dementia and for carers of people with dementia throughout Gloucestershire.  Kathy said: “People tell us that having a better understanding of the condition and how to manage some of the symptoms can make a real difference. In addition, people really value the opportunity to meet with others and share experiences, which helps them to feel more supported and less isolated.”

During the awareness week, medical charity Cobalt and local technology company IRESS are teaming up to create an outdoor oasis for dementia patients at ²gether’s Fritchie Centre which is based within the grounds of Cheltenham’s Charlton Lane Hospital.  The centre provides specialist assessment, treatment and care for older people with dementia.

The garden makeover will enable dementia patients to get outdoors and enjoy a safe and relaxing environment.  The space includes decking and a herb planter.  Other local businesses have donated plants, hard landscaping materials and garden ornaments to support the project.

Emma Mortiboy, Projects and Partnerships Officer for Cobalt, said: “The fantastic support of these businesses will enable IRESS to transform this outdoor space into a haven for dementia patients.”

The garden has been designed to provide sensory experiences, including touch and smell through textured and scented flowers, plants and herbs.

The Cheltenham-based charity is also keeping dementia patients in supply of knitted tubes, called ‘twiddlemuffs’ which keep their hands busy. Charity worker Karen creates the knitted sleeves from oddments of wool and additional pieces of interest are sewn on such as stretchy elastic, textured materials or even buttons.  They can be made in the person’s favourite colours or reflect the strip of their football or other sports team.

“They are fun, relaxing and easy to make,” she said.  “The creative possibilities are endless. I’m really pleased that people get enjoyment and comfort from them.”

Joanne Parker, Activities Coordinator at 2gether NHS Foundation Trust, said: “People with dementia may show anxiety or nervousness through fidgety hands. They may pull or rub at clothes or wring their hands. The twiddlemuffs Karen makes provide comfort and help to reduce anxiety for our patients.”

The NHS Gloucestershire CCG information bus will be encouraging people to talk about dementia on Thursday May 24 from 10am to 3pm when the bus is parked up outside Marks and Spencer in Cheltenham town centre.

Managing Memory can be contacted on 0800 694 8800 or 2gnft.managingmemory2g@nhs.net

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