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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

As part of Mental Health Awareness Week, we are sharing stories of how people have benefited from ²gether services.

Dorothy Runnicles, 93, from Gloucester is a public member of ²gether NHS Foundation Trust.  She’s keen to help ensure that the stigma associated with mental health troubles is overcome.

She explains: “I didn’t recognise mental health difficulties in myself until I had a trauma at the age of 66 – the sudden death of my husband.  After a long relationship it’s common for people to swallow their grief and trauma.  I was angry, but also in denial. I thought I was getting over it but I wasn’t.  I didn’t recognise it, but those around me did.  When I did face up to it, it changed my life.”

“It was helpful for me to recognise my own condition and the clues, such as intermittent periods of weeping and not being able to talk about the trauma as well as finding decision making difficult.  It took me three years to acknowledge what had happened. If you bottle things up they don’t go away.  I’m grateful that my clinical depression was diagnosed and I got through it.”

Dorothy believes that speaking up and seeking help is the first step to feeling better. She said: “If we bottle things up we can’t express our true selves to others in order to live a better life.  The work that takes place to help people see this is so valuable because without the help I had when I was in my 60s I wouldn’t be as happy as I am now.  Periodically we have ups and downs in our physical health and we also have them in our mental health.”

As a child growing up in the shadow of World War 2, Dorothy was evacuated from London’s East End.  From the age of 18 she served with the Women’s Royal Naval Service (WRNS).

She said: “My first experience of grief was at the age of 14 when I experienced the loss of neighbours and friends in the London bombing. I was aware that I might lose my parents and I would cycle home from school to see if they were still alive. Perhaps more personal to me at 19 was the loss my boyfriend in an air crash whilst I was working in the Fleet Air Arm Services.”

After going to university, Dorothy was one of the first wave of social workers to qualify in 1948 at the age of 23. She returned to university in her 40s to study social policy.

As a community activist she is an advocate for life-long learning and is passionate about addressing the mental health issues faced by older people.

“People find old age difficult”, she said. “We’re not really trained for it, we can read about it but it’s like parenthood – a life changing event.  We often have less sight, less hearing, and often your medication clashes.  Long term conditions manifest themselves in irritating ways. You can’t deny the reality of ageing. Older people are still able to contribute in this life stage.  Older people feel ignored so we need to accept diversity.”

Dorothy has two children and eight grandchildren and is also aware of some of the issues affecting the younger generation.  She said: “Stress can be life-changing.  There are stresses at school with some difficult years and stresses in young adulthood so it’s not just older people who have periods of mental health stress.

“The uncertainty of life can lead to anxiety which is also a big mental health issue and can affect us in different ways whether it’s drinking more, gambling or various addiction.”

If you are experiencing issues with your mental health or wellbeing, you should speak to your GP or, if you live in Herefordshire or Gloucestershire, contact Let’s Talk on 0800 073 2200. You can also visit www.talk2gether.nhs.uk.