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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Sport is an important part of my coping strategy, it helps me with a lot of things, exercise, concentration and team work, to name a few.  I have played sport during a psychotic episode and it helped keep me out of hospital, things were getting worse but the sport slowed the progress of the illness.

At the moment, I play football for Cheltenham Town Inclusion Team, I joined them last summer and they are a team for people with mental disabilities, I also play cricket for Westbury on Severn, I joined them over ten years ago, when I was living at my mum’s.

In 2005 I was going to a day hospital a couple of days a week, and they offered me a badminton session with a few of the clients.  My sporting days had stopped for a few years, I was very sporty in my youth and played men’s football for my local village team, so I quickly improved at badminton.  Then I joined the tennis sessions, from there I joined the cricket team and started playing five-a-side football, with some help from my friends.  It did wonders for my mood, both lifting and stabilising, it was great for my confidence too, when the sports therapist was away, I used to take the lead in the badminton group, organising and encouraging the players, I would also arrange some of the tennis matches, I was given some responsibility and it was great.

Now I play less than I used too, but the feeling of being part of a team always comforts me, there are some players who are quick to criticise team mates and I don’t agree with that, always encourage.  To be skilled at sport is something I am very grateful for, but then I am not much good at music, I’ve won a few awards for football, and I have a tie for scoring a century in cricket.