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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

An ambitious art project aimed at reducing the stigma that surrounds mental ill health is taking shape in Gloucestershire.

‘The Elephant in the Room’ is a project which  is being run by Indepdence Trust, in conjunction with the Nature in Art Museum and Art Gallery.

Gloucestershire-based Independence Trust is part of a multi-agency countywide group which aims to tackle the stigma surrounding mental ill health. Members of the group include NHS Gloucestershire Clinical Commissioning Group, ²gether NHS Foundation Trust, Gloucestershire County Council, Gloucestershire Hospitals Trust NHS Foundation Trust, Stroud District Council, Gloucestershire Constabulary, ISIS Women’s Centre and Healthwatch Gloucestershire. Of great importance is the partnership with people who have expereinced mental illness to form, shape and champion the work. Gloucestershire’s Tackling Stigma group is supporting the Independence Trust project.

Independence Trust has been working with a team of people, all of whom have a diagnosed mental illness, to create the huge elephant. The elephant will then visit different locations, so that people can sign their names on it in support of reducing the stigma surrounding mental ill health .

The team has also been working with artist and tutor Camilla Metcalf, who herself has a long history of mental ill health and is an advocate for mental health, and with the Nature in Art Museum and Gallery, which is based at Twigworth, on the outskirts of Gloucester, to set up an exhibition of clients’ artwork, which will run from 16-29 August.

Sue Tomlinson, District Co-Ordinator at Independence Trust, said: “We hope to raise awareness of mental ill health by creating the Elephant in the Room. It will be a definite conversation point, as well as a real statement.

“Wherever we take the elephant, we will be asking people to sign their names on it as a pledge to try to reduce the stigma surrounding mental ill health.”

Professor Jane Melton, Director of Engagement and Integration, ²gether NHS Foundation Trust, said: “The Tackling Mental Health Stigma Group is delighted to be able to support  Independence Trust with this worthwhile project.

“This is a thought-provoking and different way of raising awareness of the stigma surrounding mental ill health issues and will hopefully really encourage people to address this elephant in the room.”