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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Give us your views

Your views and suggestions are important. They help us to improve the services we provide. We would like you to tell us about your experiences so that we continue to make life better for people who use our services and their families/carers.

The Service Experience Team deals with all comments, concerns, complaints and compliments into the Trust. The team also incorporates the Patient Advice and Liaison Service (PALS).

How we can help you

Whether you have a compliment, comment, concern or complaint, we are here to help you. Everyone likes to receive praise and we hope you will tell us when you receive a good service from us. We always make sure these comments are passed on to the members of staff who are praised and to the Trust Board.

We understand that raising a concern can be difficult but if you are unhappy about any aspect of the service please talk to us. We are committed to resolving all concerns we receive.

If your issues remain unresolved, or you would like to make a formal complaint, we can advise you on the complaints process and provide information on how to seek independent advice.

Download our Comment, Concern, Complaint, Compliment leaflet for more information. If you are under 18, you can tell us your thoughts using our leaflet for children and young people.

How to contact us

Friends and Family Test

The NHS Friends and Family Test (FFT) is a quick and anonymous way of giving views about the care or treatment you’ve recently received across the NHS.

Your views and suggestions are important to us. They help us to understand what we are doing well and how we could further improve.

The survey is confidential and any comments are anonymous. Your answers will be grouped with those of other people who have completed this questionnaire.

You can complete our Friends and Family Test here.

Find out more about the NHS Friends and Family Test on the NHS Choices website.

Advocacy services and other organisations

Healthwatch

Contact Healthwatch Gloucestershire or Healthwatch Herefordshire

If you need help to raise your concern or complaint, support is available through the following advocacy services:

Accessibility