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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire, please call: 01432 364046

The number is available 24 hours a day, 7 days a week.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Give us your views

Your views and suggestions are important. They help us to improve the services we provide. We would like you to tell us about your experiences so that we continue to make life better for people who use our services and their families/carers.

The Service Experience Team deals with all comments, concerns, complaints and compliments into the Trust. The team also incorporates the Patient Advice and Liaison Service (PALS).

How we can help you

Whether you have a compliment, comment, concern or complaint, we are here to help you. Everyone likes to receive praise and we hope you will tell us when you receive a good service from us. We always make sure these comments are passed on to the members of staff who are praised and to the Trust Board.

We understand that raising a concern can be difficult but if you are unhappy about any aspect of the service please talk to us. We are committed to resolving all concerns we receive.

If your issues remain unresolved, or you would like to make a formal complaint, we can advise you on the complaints process and provide information on how to seek independent advice.

Download our Comment, Concern, Complaint, Compliment leaflet for more information. If you are under 18, you can tell us your thoughts using our leaflet for children and young people.

Service Experience Reports

You can read our latest Service Experience Report here

How to contact us

Friends and Family Test

The NHS Friends and Family Test (FFT) is a quick and anonymous way of giving views about the care or treatment you’ve recently received across the NHS.

Your views and suggestions are important to us. They help us to understand what we are doing well and how we could further improve.

The survey is confidential and any comments are anonymous. Your answers will be grouped with those of other people who have completed this questionnaire.

You can complete our Friends and Family Test here.

Find out more about the NHS Friends and Family Test on the NHS Choices website.

Advocacy services and other organisations

Healthwatch

Contact Healthwatch Gloucestershire or Healthwatch Herefordshire

If you need help to raise your concern or complaint, support is available through the following advocacy services:

Accessibility