Give us your views
Your views and suggestions are important. They help us to improve the services we provide. We would like you to tell us about your experiences so that we continue to make life better for people who use our services and their families/carers.
The Service Experience Team deals with all comments, concerns, complaints and compliments into the Trust. The team also incorporates the Patient Advice and Liaison Service (PALS).
How we can help you
Whether you have a compliment, comment, concern or complaint, we are here to help you. Everyone likes to receive praise and we hope you will tell us when you receive a good service from us. We always make sure these comments are passed on to the members of staff who are praised and to the Trust Board.
We understand that raising a concern can be difficult but if you are unhappy about any aspect of the service please talk to us. We are committed to resolving all concerns we receive.
If your issues remain unresolved, or you would like to make a formal complaint, we can advise you on the complaints process and provide information on how to seek independent advice.
Service Experience Reports
You can read our latest Service Experience Report here
Friends and Family Test
The NHS Friends and Family Test (FFT) is a quick and anonymous way of giving views about the care or treatment you’ve recently received across the NHS.
Your views and suggestions are important to us. They help us to understand what we are doing well and how we could further improve.
Freepost paper copies of our FFT surveys are available within our services for you to complete, these are called our “How did we do?” surveys. If you would like to have a copy of our “How did we do?” survey to complete please get in touch with our PALS team: 2gnft.PALS@nhs.net
In addition to this you may be contacted by text message to seek your views about our services, you can opt out of this by responding to our text messages or by contacting our PALS team: 2gnft.PALS@nhs.net
Advocacy services and other organisations
If you need help to raise your concern or complaint, support is available through the following advocacy services: