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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Media enquiries

²gether NHS Foundation Trust has a communications team. If you have a media enquiry, please contact us on 01452 894000 or email 2gnft.comms@nhs.net

Media reporting and reducing stigma

As a Trust, we are working to reduce the stigma surrounding mental ill health and media reporting plays a key role in this. If you are writing or producing a story about mental health or learning disabilities, we are always happy to provide support and advice on conditions and the most appropriate language to use.

We urge all media to follow the Samaritans’ Media Guidelines for Reporting Suicides.

The Dementia Engagement and Empowerment Project (DEEP) has produced a set of guidelines for reporting about people with dementia.

Trust literature

Our Communications Team is responsible for producing all Trust literature, including posters, leaflets, electronic communications and reports. If you would like a copy of any of our information in an alternative format or language, please ring 01452 894000 or email 2gnft.comms@nhs.net. You can also write to us at Communications Team, Rikenel, Montpellier, Gloucester, GL1 1LY.