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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Connecting with us on social media

We use social media to keep people informed about our work, highlight sources of support and raise awareness of issues and events that may be of interest to our followers.

We welcome engagement through social media, including mentions, likes, shares, comments and responses.

Our social media accounts are monitored between 9am and 5pm, Monday to Friday, and we will not generally respond to posts outside of those times.

If you require clinical information or advice, do not use our social media accounts but speak to your GP, Care Coordinator or another health professional. If you are in a mental health crisis and are one of our service users, click here to find out how to seek help.

We cannot discuss individual cases, treatments or complaints via social media. If you have a complaint about our service, click here to find out how to raise it.

Please refrain from posting messages that contain:

  • personal attacks, bullying or derogatory references to our staff and/or departments
  • offensive language about our work or employees
  • personal information about staff members and service users
  • hate speech, profanity, obscenity or vulgarity
  • off-topic comments and questions
  • spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
  • unacceptable images
  • intellectual property infringement or copyright abuse
  • medically unsafe or scientifically unsound claims or practices
  • vexatious or repeated comments/questions

Retweets, shares and following on social media

The social media accounts we follow do not imply endorsement of any kind. We follow accounts we believe are relevant to our work but do not necessarily agree with or approve of everything those organisations promote. Similarly, retweets and shares do not necessarily mean we endorse the content of those particular posts.

Your personal information

Please consider what you share on social media and how it may affect other people. We suggest that you share as little personal information as possible especially in regards to your personal health.

We do not aim to store or use your social media profile or personal information as governed by applicable laws. We may contact you direct to seek further clarification and signpost you to relevant services in response to messages posted on social media.

We reserve the right to delete any posts on our pages that are not within the spirit of this guidance.

Complaints, media requests and personal issues

We encourage you to follow traditional channels to make a media request, freedom of information (FOI) request or complaint. Please avoid sharing private and personal information on our social media accounts.