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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

We’ve been a Smokefree Trust since April 2017 and from January 2018 we’re focussing our efforts on supporting service users, carers and our own colleagues to quit smoking in Herefordshire.

We do not allow smoking in any of our premises, including our gardens, car parks and grounds. In this we’re following national guidance, but more importantly we know that smoking is the primary reason for the 10 to 20 year shortened life expectancy for people with a mental health disorder.

People with mental health conditions consume more than 40 per cent of tobacco products sold in the UK and smoking causes cardiovascular disease, cancer and a range of other conditions. Smoking also causes mental health conditions like depression, anxiety and stress.

There are many ways in which to gain support if you want to quit smoking or help somebody else to do so. These include:

  • If you are one of our service users, ask to speak to a Smokefree Champion or Quit Advisor.
  • If you live in Gloucestershire, visit www.hlsglos.org or ring 0800 122 3788.
  • If you live in Herefordshire, visit www.WISHHerefordshire.org or ring 01432 383567.
  • GPs can provide advice and prescriptions for nicotine replacement therapy (NRT) products and most surgeries have nurses who offer a stop smoking service.
  • Visit the One You website.
  • The national Smokefree website includes a wide range of support options and advice.
  • You can also call the national Smokefree helpline on 0800 022 4332 (Monday to Friday 9am to 8pm, Saturday and Sunday 11am to 5pm).