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Help in a crisis

 

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

People with learning disabilities are being urged to sign up to their GP’s learning disability register.

It means they will get extra support to access health services and will be called for an annual health check if they are over the age of 14 and have been assessed as having moderate or severe learning disabilities, profound learning disabilities or a mild learning disability but may have other health needs.

People with a learning disability do not always know when they are ill or need to see a doctor so the annual health check is really important and you are much more likely to be called for a check if you are on your GP register.

Being on the register also means you get extra support such as easy read information, longer appointments and help to make decisions.

Anyone of any age, and any level of disability can join the register, even if they live independently and have little or no support. It is particularly helpful for children to join it at a young age, so that adjustments and support are put in place before they transition into adult services.

All you need to do is go to your GP surgery and ask if the receptionist can check to see if you are on the register. Even if the person with learning disabilities receives social care support, they may have been missed off so it’s important to check.

More information can be found on the Mencap website

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