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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Research and research evidence is part of the day to day work of the NHS and is important in creating an evidence-base on which clinical decisions about services and care are made. It plays an important role in improving patient outcomes, and as a source of innovation it brings benefits when those results can be translated quickly into practice.

Within the Trust we have a small research team who support local and national researchers. These researchers can range from NHS staff or students studying for qualifications or continuing their professional development, through to large national studies supported by the National Institute of Health Research (NIHR).

These research studies are funded by grants and are collecting data from a number of sites or services, so that results can be applied to the general population. We currently have research studies recruiting participants in our learning disabilities, children and young people, dementia and working age services. Some studies are clinical trials where medications or interventions such as a physiotherapy exercise for those with a diagnosis of dementia are being tested to see how well they work.

Other studies are observational, where people may be asked their opinions about their experiences or followed up over a period of time to collect much needed information about how various mental health conditions change over time. Clinical staff also bring their own ideas to fruition through smaller research studies and service evaluations, often publishing articles in journals with their findings. We firmly support the vision of ‘research being everybody’s business’ and having a culture that values and promotes research and innovation in our Trust.

If you would like to find out more about what we do or how you can get involved, please email us at  2gnft.research@nhs.net or call the research team on 01452 894048.

By Genevieve Riley, Senior Clinical Studies Officer/Research Team Manager


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