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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

As part of Mental Health Awareness Week, we are sharing stories of how people have benefited from ²gether services.

Helen, age 40, from Gloucestershire, contacted Let’s Talk on the advice of her GP.

She said: “My GP advised me that the chronic teeth grinding I had been experiencing is often a physical symptom of underlying stress, anxiety and depression.

“I realised at this point that my years of suffering from varying degrees of depression and anxiety had to be addressed more fully than with just another course of medication.  A number of events and factors stemming from my childhood, and throughout my adult life, have contributed to my Generalised Anxiety Disorder.

“My experiences over the years, including feeling that I ‘didn’t fit in’ as a child, suffering post-natal depression, the breakdown of my marriage, and the loss of my job due to a complete breakdown, have all contributed.

“I contacted Let’s Talk and my initial contact was through a telephone consultation. Subsequently, I have started one-to-one therapy.

“Therapy has helped me unlock some of the many blanks from my life, as I have, by way of trying to cope, shut a lot out. Therapy has challenged me. I have found it very emotional but it has also been a great opportunity for me to speak about what I have been through and how this makes me feel.

“The first sessions were particularly difficult and, if I am honest, I found it hard to want to go on as it was really heightening my negative feelings and emotions.  I explained this to my therapist and she helped me understand that it is really important to allow yourself to face this. I am so glad I continued as I have learned about my Generalised Anxiety Disorder and I can now recognise my own negative thought processes and can start to try to restructure these.

“I know my ‘rules for living’ and am attempting to challenge these.  I can distinguish the difference between productive and unproductive worry; I feel less stressed about specific situations. We have discussed grief and loss, and not just in the sense of loved ones but also of physical and emotional losses; this plays a huge part in my levels of stress and anxiety.

“I feel that overall, this has not been a quick fix but it has certainly enabled me to feel optimistic that I am taking control of my anxieties.

“I would recommend Let’s Talk to other people, and have done since I started my sessions.”

If you are experiencing issues with your mental health or wellbeing, you should speak to your GP or, if you live in Herefordshire or Gloucestershire, contact Let’s Talk on 0800 073 2200. You can also visit www.talk2gether.nhs.uk.