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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The NHS in Gloucestershire is this week (16 November) launching its winter campaign and asking people to think twice before heading to A&E or calling 999 when it’s not an emergency.

The campaign visuals under the banner ‘Some people really need A&E, Do you?’ gives members of the public clear advice on what to do if they are ill or injured and not sure where to turn.

 

Mark Pietroni, Consultant in Emergency Care at Gloucestershire Hospitals NHS Foundation Trust said:

“Our emergency departments are very busy places, particularly during the winter months, and therefore we urge the public to do the right thing and only use A&E if they have life threatening conditions or serious injuries.

If it isn’t a genuine emergency, you are highly likely to receive the care you need in a more timely way if you access other health services available. We need to focus our time on those patients who are seriously unwell.

The campaign message is clear with four simple ways to get instant advice on the right care or service option for you if you are not sure where to turn.”

The campaign advises people to download the App (ASAP Glos NHS), Search the ASAP website (www.asapglos.nhs.uk), Ask NHS 111 (give them a call) or pop in to their local Pharmacy.

The ASAP App and website allow users to ‘Search by Service’ or ‘Search by Condition’, with a step-by-step guide through symptoms, self-care advice and signposting to the appropriate NHS service/s if needed.

Dr Andy Seymour, Clinical Chair at NHS Gloucestershire Clinical Commissioning Group said:

“The choice of healthcare options is often greater than people realise, particularly for non-emergencies. Your local pharmacy is a great first port of call if you are ill or injured and are unsure where to turn.

Also working together, many GP practices are now offering extra appointments in the day time and outside normal opening hours and community hospital minor injury and illness units offer a range of services to adults and children, 7 days a week.

This campaign, which will be running across a number of channels, is about helping people to access the right health advice when they need it most.”

Dr Caroline Bennet, Urgent Care Lead at NHS Gloucestershire Clinical Commissioning Group said:

“We know that many people are following the campaign’s call to action, but we need everyone to use NHS services responsibly.

If your condition isn’t a genuine emergency and you turn up at A&E, you are likely to wait longer to be seen, could delay more poorly patients from receiving the care they need and also waste precious NHS resources.”

The high profile campaign includes a film featuring in Facebook adverts and in GP surgery waiting areas, radio, press and on-line adverts, distribution of eye catching promotional material and outdoor advertising.

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