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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The annual report from the Directors of Infection Prevention and Control, Trish Jay and Dr Philippa Moore, was accepted by the Trust Board on 25 June 2012.

The report summarises the infection control activities over the year of 2011-12 and concludes that the infection control risk in the Trust remains low and that the Trust remains compliant with the Health and Social Care Act: Code of Practice on the prevention and control of infections and related guidance (The Hygiene Code).

Key points from the report include:

  1. During 2011-12 mental health services in Gloucestershire and Herefordshire were merged
  2. Hand hygiene compliance across the whole service exceeded its target of 90%
  3. Cleaning measurements improved during the year
  4. There were no MRSA infections and only two patients who were screen positive for colonisation
  5. There were no cases of Clostridium difficile across the organisation
  6. There were five outbreaks of diarrhoea and vomiting during the year on different inpatient wards, probably related to Norovirus
  7. Compliance with water management controls was improved during the year with the establishment of a Water, Environment, Equipment, and Buildings (WEEB) group to oversee issues
  8. Measurements around the good use of antibiotics have improved over the year and, following the merger, data is now collected from all areas including HMP Gloucester
  9. All infection control services including liaison and advice, audit, teaching, etc were maintained across all areas during the year

To read the full report click here.