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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

This week, 19-25 June, is Learning Disability Week and, this year, the event has a focus on employment, including raising awareness of the benefits of employing people with a learning disability.

A learning disability affects the way a person understands information and how they communicate. Around 1.5million people in the UK have one. It is thought up to 350,000 people have severe learning disabilities. This figure is increasing.

Steve Campbell, Learning Disabilities Matron Gloucestershire, 2gether NHS Foundation Trust, said: “As a Trust, we provide a range of learning disability services across Gloucestershire and Herefordshire, including working closely with our service users to improve services and help them achieve their goals.

“Raising awareness to help people with learning disabilities and supporting them to live their lives to the fullest is a priority for our Trust.”

The Trust works closely with service users with learning disabilities to review the way they work and to make sure material produced by the Trust is accessible to all.

Tania’s Story

Tania Threlfall, from Cheltenham, who works with the Trust in this way, shared her story: “I was born with a mild disability and it did affect me growing up, and it affects how I go about my life now.

“It wasn’t until I went to college that I started sticking up for people who have got a disability. People started to see me as an individual and saw the support that I can offer.

“I started working with 2gether in 2008, and have been going to various group and providing guidance and training. I’ve helped staff to provide support for people with learning disabilities.

“This has really helped my confidence. I’m not at all shy anymore and have come out of my shell.

“I realised that I wanted to work with the community and support disabled people other than myself.

“I want people to not focus on people’s disabilities but to look at what they have got inside them too.”

Into employment

As a Trust, 2gether works closely with organisations such as Forwards to support people with learning disabilities in getting into employment.

Cllr Mark Hawthorne, leader of Gloucestershire County Council, said; “Gloucestershire County Council have made a significant investment through Forwards to ensure that people with learning disabilities have the same opportunity as everyone else to achieve their employment aspirations. Some of the services offered through Forwards include personalised support, work clubs, work experience and supported internships.

“One in five people known to the council are now in paid employment. We encourage all employers to discover this dedicated and talented workforce.”

More information

For more information about Forwards, visit http://forwardsgloucestershire.co.uk/index.php

For more information about Learning Disability Services provided by 2gether NHS Foundation Trust, visit https://www.2gether.nhs.uk/other-areas/learning-disabilities/