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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Making sure that people with a learning disability get good healthcare in hospital is the focus of this year’s Learning Disability Week.

²gether NHS Foundation Trust, which provides services for people with a learning disability in Gloucestershire and Herefordshire, is supporting the awareness-raising week which takes place from 18-24 June.

The ‘treat me well’ campaign is at the heart of this year’s message.  Simple changes in hospital care can make a huge difference for people with a learning disability.  The campaign is about better communication, more time and clear information.

A learning disability affects the way a person understands information and how they communicate. Around 1.5million people in the UK have one. It is thought up to 350,000 people have severe learning disabilities and this figure is on the up.

It is hoped that the week will spread the word about some of the issues people with a learning disability can face in getting good healthcare when they are hospital.  The aim is to identify the problems and make improvements.

NHS colleagues are being encouraged to work together to improve care that isn’t good enough, and sign up to the campaign.

Simon Shorrick, Strategic Health Facilitator for ²gether NHS Foundation Trust said: “As a Trust, we provide a range of learning disability services across Gloucestershire and Herefordshire.

This means we work closely with our service users to improve services, help them achieve their goals and live fulfilled lives.

“Raising awareness to help people with learning disabilities and supporting them to live their lives to the fullest is a priority for our Trust so we are looking forward to using the awareness raising week to amplify our message.

“We know that sometimes people who have a learning disability don’t get access to good quality hospital or community care and this is something we are committed to changing.

“We are also committed to partnership working to ensure the provision of high quality services and reasonable adjustments for people who have a learning disability is at the forefront of everything we do.”

Resources for health and social care professionals

The G-Care website, launched in May 2018 contains lots of information on care pathways.

GP Packs have also been developed for Annual Health Checks for those with learning disabilities. Training is now being provided to all GP practises within the locality on a rolling basis.