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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

²gether NHS Foundation Trust is supporting the World Health Organisation’s (WHO) campaign to encourage people to seek support and help when experiencing depression.

Recently released figures from the WHO show that, globally, depression is the leading cause of ill health and disability. According to the latest estimates, more than 300million people are now living with depression, an increase of more than 18 per cent between 2005 and 2015.

Friday 7 April is World Health Day and this year the focus is on encouraging people to seek help and support if they are experiencing depression.

Professor Jane Melton, Director of Integration and Engagement, ²gether NHS Foundation Trust, said: “These figures highlight why it is so important that we work to reduce the stigma around mental health, so that those who are experiencing depression, and other mental health issues, feel they are able to speak openly about their experiences and seek the help and support they need.

“It is time that we were able to be as open about experiencing mental ill health as we are about any physical health problems.

“Small steps, such as asking someone how they are and really listening to their answer, can benefit the person as well as go some way to reduce the stigma around mental ill health. We’d   like to encourage people to give this some thought and take action, not only on World Health Day, but every day.”

Depression is more than simply feeling unhappy or fed up for a few days. While most people go through periods of feeling down, when you are depressed, you feel persistently sad for weeks or months, rather than just a few days.

With the right treatment and support, most people with depression can make a full recovery. Treatment for depression usually involves a combination of self-help, talking therapy and medicines.

If you, or someone you know, are experiencing depression, there are a number of ways you can get help:

  • You can self-refer to ²gether’s Let’s Talk service, in Gloucestershire and Herefordshire, by calling 0800 073 2200 or by visiting talk2gether.nhs.uk/refer-yourself
  • Visit your GP, who will be able to advise you on the treatments available and refer you to relevant services

More information about depression is available on ²gether’s website, at https://www.2gether.nhs.uk/conditions/depression/