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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The Alexandra Wellbeing House, Gloucester

The Alexandra Wellbeing House is located within the centre of Gloucester and was officially opened by the Countess of Wessex in July 2017. ‘The Alex’ is a partnership project between Swindon and Gloucestershire Mind with ²gether NHS Foundation Trust. The service is also supported by NHS Gloucestershire Clinical Commissioning Group.

The Alexandra Wellbeing House provides a safe, therapeutic environment for adults with mental health challenges who need up to two weeks support and advice from Wellbeing Support Staff. Individuals are referred to as ‘guests’ to reflect the non-clinical and relaxing atmosphere of the service. Each guest is allocated their own private bedroom and there are also several communal areas and shared facilities such as, the living room, kitchen, crafts room, outdoor garden space and summer house.

We aim to be as flexible as possible to ensure every opportunity is given to those in need and decisions to offer guests a stay are considered on a case by case basis. To access this service, a guest must be:

  • Aged 18 years and upwards
  • Registered with a GP within the Gloucestershire Clinical Commissioning Group area
  • Risk assessed to ensure The Alexandra Wellbeing House is a safe and suitable environment

You can download a referral form and risk screening form here.

Contact details: 

The Alexandra Wellbeing House
29-31 Alexandra Road

Telephone number: 01452 245338

Wellbeing House Lead: Ieuan Edwards – ieuanedwards@sgmind.org.uk

General enquiries: alexwellbeing@sgmind.org.uk

Secure email for referrals: sg.mind@nhs.net


Here's what one guest said about the Alex:


“It is such a lovely house to stay in – really homely.  It is clean, warm and inviting with a lovely outside space to relax in too.  I was encouraged to potter in the garden as I do at home which helped me relax.”