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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

It’s more than three years since I was last in Wotton Lawn, but still when my mood dips I want to be back in hospital.

I spent almost 16 months on the recovery ward at Laurel House in Cheltenham, between November 2014 and February 2016, and when I left I was ready to live on my own. Living on my own had worked before. I’d tried living in shared housing, which really didn’t work.

I’ve been on my own for nearly two years now, and most of the time I am happy to be my own boss. But when I do get low – and the lows have been quite gentle recently – I want to be surrounded by fellow sufferers.

In the past I’ve helped other patients when still a patient myself. My role as an expert by experience is very present when dealing with young people new to hospital.

Fifteen years ago I was first sectioned and placed in Wotton Lawn. I didn’t want to be there and, for several years, hospital was the last place I wanted to be. Then it became a safe place for me. I had some bad breakdowns between 2008 and 2011 and it became my sanctuary – the big wide world looked very scary.

In 2015 I made a commitment to myself, that I would be sensible about my illness. There are many risks to living with paranoid schizophrenia, but I would do my best to stay out of hospital. A big step was seeking work, but there were many more small steps to be taken.

Hospital is no longer my happy, safe place; now it’s a big step backwards. Eventually I would like to work in Wotton Lawn, helping people in a similar situation to me. But for now I have to leave the need for help behind.