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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

With one in four people in the UK experiencing a mental health problem at any given time, it has never been more important to look after your own mental health and the wellbeing of those around you.

This World Mental Health Day, on Monday 10 October, ²gether NHS Foundation Trust is involved in a number of events across Gloucestershire and Herefordshire to encourage people to do just that.

We will be encouraging people to follow five simple steps to wellbeing, as well as providing information about how people can access support if they need it.

Professor Jane Melton, Director of Engagement and Integration, ²gether NHS Foundation Trust, said: “We hope that World Mental Health Day will act a reminder to people that their mental health and emotional wellbeing is important, not just on 10 October, but every day.

“We also want people to be aware of the stigma that surrounds mental health and what they can do to help reduce that. Anyone of us could suffer from a mental health problem, so it’s vital that we keep talking about how we are feeling and how we are, and listen when other people tell us how they are.

“If you do just one thing today, then ask someone how they are and really listen to their answer; it can make a big difference.”

The five ways to wellbeing are:

  • Connect – connect with the people around you, whether they are family, friends, colleagues or neighbours, and spend time developing these relationships.

  • Be active – you don’t have to go to the gym. Take a walk, go cycling or play a game of football. Find an activity you enjoy and make it part of your life.

  • Keep learning – learning new skills can give you a sense of achievement and a new confidence.

  • Give to others – even the smallest act can count, whether it’s a smile, a thank you or a kind word. Larger acts, such as volunteering, can improve your mental wellbeing and help you build new social networks.

  • Be mindful – be more aware of the present moment, including your thoughts and feelings, your body and the world around you. It can positively change the way you feel about life and how you approach challenges.

On Monday 10 October, staff from the Trust will taking part in the following events:

  • Tea and Talk session at Shire Hall, Gloucester, to talk about mental health with county council staff.

  • Delivering mental health first aid light to Cheltenham Borough councillors.

  • A stand at a lecture on Mental Health and Wellbeing at Hereford University Centre, from 6-7.30pm.

  • Joining the Gloucestershire CCG Information Bus in Cheltenham High Street from 9.30am-3pm.

  • A Tackling Stigma Stand at an evening session following the launch of Heads Up Cheltenham, Cheltenham Borough Council, aimed at businesses and the voluntary sector.