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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest A&E or contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds


If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

An afternoon tea party has been held in Cheltenham for people with dementia and those supporting them. 

Organised by Managing Memory ²gether, the event was for those who have attended their education and information sessions which provide support, guidance and advice to those with memory problems and their carers.
The party was held on the site of Charlton Lane Hospital and Kathy Holmes, one of the organisers, said it had been a great success.

“Lots of people came along and it was really nice to see them all so relaxed and enjoying themselves,” Kathy, who is Engagement and Involvement lead for Managing Memory, said.

“As well as the refreshments, we also heard from Roger Hare of Carers Gloucestershire, who spoke about the carer peer support groups in the area.

“Nicola Jacobson took us through a ‘Dance and Dementia’ session, and Penny Powell and Jane Fraser-Hook, representing the Alzheimer’s Society, led a ‘Singing for the Brain’ session, which included Christmas favourites.

“We’re really grateful to Roger, Nicola, Penny and Jane for giving up their time to join us, and we were really pleased with how the event went.”

Staff from Managing Memory funded the event themselves, through a weekly donation they made into a dieting club they set up.

Sheila Taylor attended the event with her mother and aunt. She said: “Thank you for the warm welcome extended to us. It was fun and heartwarming to meet such a supportive, caring group.”

Managing Memory ²gether is a service provided by ²gether NHS Foundation Trust for people worried about memory, people with dementia and the carers of people with dementia.

It provides a memory assessment service, as well as information and education sessions and a community dementia nurse service.

If you have concerns about your memory, or that of someone you care for, and you live in Gloucestershire, ring Managing Memory on 0800 694 8800.

If you live in Herefordshire and you would like to seek advise on memory issues, please ring the local Dementia Service on 0800 234 6343.