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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Jenny, from Herefordshire, first entered mental health services when she was 16, and at 19 she was diagnosed with clinical depression by a GP.

She says surviving or thriving is a powerful message.

She said: “Surviving or thriving is an amazing message and has been key to my recovery.

“It’s not just about surviving; it’s about thriving, and getting beyond the depths of depression.

“I’ve survived and have worked incredibly hard; never stop trying, even though it might be painful and difficult.

“I never let depression stop me. I went to college and university and, when it didn’t work out, I made changes. I never quit. Even when I had a bad relapse, I didn’t give up.”

Jenny saw a counsellor when she first diagnosed and, in her words, “scrapped through college” before going on to university, where she experienced what she describes as a “wobble”.

She explained: “I had person-centred counselling during this time and, while it was great to have someone to talk to, I was still feeling very shunned and alone.

“I then experienced similar problems at work and couldn’t put my finger on what it was ; I just thought that for some reason I was having a terrible, terrible life.”

But about four years ago, Jenny was referred to ²gether NHS Foundation Trust, who provide mental health services in Herefordshire, and had a course of Cognitive Behavioural Therapy (CBT) through the trust’s Let’s Talk service.

She said: “The first course of CBT was a revelation.

“This was the first time I’d come across a therapy that actually had meaning and purpose; it even had homework! For someone like me, who likes to see results, it really worked and was refreshing.

“I found I had an instant connection with my therapist and she made me realise that I need to work at this all the time. I’m now in remission for the first time in 20 years.

“I cannot thank the service enough; it was an amazingly therapeutic process and it promotes self-care as well. Even if you are unsure whether it will work for you, give it a try.

“I think it is really important for people to realise it is not just people who fall into stereotyped groups who may have mental health issues – they can affect anyone.

“One of the things I’ve found really useful on this journey is the five ways to wellbeing. I’ve started putting them into practice and they are ideal for helping you to take care of your own mental health.”

Help and support

Our Let’s Talk service can offer help and support if you are suffering with depression, please visit www.talk2gether.nhs.uk for more information. You can refer yourself to Let’s Talk or you can ask your GP to refer you.

If you think you may have depression, you should visit your GP who will be able to help you further. If your GP agrees, they will refer you to our services so you can be assessed and given help and support. For further information about depression, please visit www.2gether.nhs.uk/conditions/depression.

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