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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Lori Rogers, from Lechlade, has proven that with hard work and perseverance, it is possible to move from surviving to thriving.

Last year, she set up her own business in Lechlade town centre – Loriland Creative Arts. Just over six months on, her shop is a haven for people interested in art, as well as being a showcase for the work of local artists and craftspeople.

Lori shared her story: “I have clinical depression. Around 2000, I was hospitalised with a nervous breakdown and went on to a number of medications.

“I’ve been in three psychiatric wards and been sectioned.

“I try to be very open about my mental health issues to help raise awareness and tackle some of the stigma around mental health.

“It has been very tough, but I have battled back through it, including coming off my medication. I’ve faced a lot of challenges and take it a day at a time.

“When I took on the three-year lease for the shop, I had no idea what I was going to do with it, but it has evolved and grown and I’ve had lots of positive feedback from people.

“People started to approach me and people would come in and then share my story with other people. Now we have 16 different artists and crafts people exhibiting in the shop.

“Running Loriland has allowed me to re-establish my credibility in the town. The biggest change for people with mental illness is that they can often get stuck in the system and not know how to get out, or how to go back to work, for example.

“The transition from being dependant to getting back into the workplace can be hard. My shop provides the opportunity for interactions with people and gives a sense of purpose, which all helps that transition.

“It’s a step at a time, but I am getting there.”

Help and support

Our Let’s Talk service can offer help and support if you are suffering with depression, please visit www.talk2gether.nhs.uk for more information. You can refer yourself to Let’s Talk or you can ask your GP to refer you.

If you think you may have depression, you should visit your GP who will be able to help you further. If your GP agrees, they will refer you to our services so you can be assessed and given help and support. For further information about depression, please visit www.2gether.nhs.uk/conditions/depression.