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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Lori Rogers, from Lechlade, has proven that with hard work and perseverance, it is possible to move from surviving to thriving.

Last year, she set up her own business in Lechlade town centre – Loriland Creative Arts. Just over six months on, her shop is a haven for people interested in art, as well as being a showcase for the work of local artists and craftspeople.

Lori shared her story: “I have clinical depression. Around 2000, I was hospitalised with a nervous breakdown and went on to a number of medications.

“I’ve been in three psychiatric wards and been sectioned.

“I try to be very open about my mental health issues to help raise awareness and tackle some of the stigma around mental health.

“It has been very tough, but I have battled back through it, including coming off my medication. I’ve faced a lot of challenges and take it a day at a time.

“When I took on the three-year lease for the shop, I had no idea what I was going to do with it, but it has evolved and grown and I’ve had lots of positive feedback from people.

“People started to approach me and people would come in and then share my story with other people. Now we have 16 different artists and crafts people exhibiting in the shop.

“Running Loriland has allowed me to re-establish my credibility in the town. The biggest change for people with mental illness is that they can often get stuck in the system and not know how to get out, or how to go back to work, for example.

“The transition from being dependant to getting back into the workplace can be hard. My shop provides the opportunity for interactions with people and gives a sense of purpose, which all helps that transition.

“It’s a step at a time, but I am getting there.”

Help and support

Our Let’s Talk service can offer help and support if you are suffering with depression, please visit www.talk2gether.nhs.uk for more information. You can refer yourself to Let’s Talk or you can ask your GP to refer you.

If you think you may have depression, you should visit your GP who will be able to help you further. If your GP agrees, they will refer you to our services so you can be assessed and given help and support. For further information about depression, please visit www.2gether.nhs.uk/conditions/depression.


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