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Help in a crisis

 

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

People with mental health issues visiting hospitals in Gloucestershire are getting a swift and compassionate response from an award-winning team.

The Mental Health Liaison Team is poised to deal with all kinds of situations in both adults and young people aged 16+, 24 hours a day across the county’s Accident and Emergency units and wards.

The 22 staff are part of ²gether NHS Foundation Trust but are based at Gloucestershire Royal Hospital (GRH). The team also covers Cheltenham General Hospital (CGH) and the eight community hospitals in Gloucestershire, dealing with between 200 to 300 patients each month who are experiencing mental health problems across the sites.  The service comprises four teams in total, these include working age, older age and alcohol, and staff work across patient groups.  This involves partnership working with other agencies so that high quality patient care is delivered to the right person at the right time.

People need help due to a range of issues, including alcohol dependency, self-harm and severe mental health problems.  The team helps existing ²gether service users during their inpatient stay, helping to manage their anxieties and support communication with the ward teams.

Jim Welch, Mental Health Liaison Manager, ²gether, said they see a wide range of patients from all communities and backgrounds.

He said: “We see anyone and everyone. It could be me or you. We’re all one day away from being ill.

“We forget that 40% of the workforce may have a mental illness. This means 40% of people in this hospital and the staff caring for them will have some degree of mental health need.

“People in their middle years may have been successfully contained within jobs and marriages.  Take that away and mental health issues can develop.”

The role of the team is to provide a full psycho-social assessment of anyone referred.  Clinicians look at why the person has come for help, and the events that brought them. A full background history review will take place for those who are unknown to mental health services.

Carrying pagers and working locally within acute settings means staff can literally pop next door to respond to an emergency. The team maintains a high profile and actively engages staff by providing tailored training to make sure that the mental health needs of patients are equal to their physical needs.  Staff have won a number of awards including a ²gether Recognising Outstanding Service and Contribution Award (ROSCA) for clinical team of the year in 2017.

Previously, young people were facing long waits for mental health support in A&E because the Children and Young People’s Service isn’t available 24/7. Now if a young person aged 16+ needs help late at night they don’t need to wait until the next day as the team can help them there and then. There are plans to lower the threshold to 11+ in the future.  The team also seeks to involve families and carers in developing packages of care that take the needs of the whole family into consideration.

Jim added: “The team is adapting to meet the needs of our community. We have evolved service delivery to meet the needs of the client group so support is available at the earliest opportunity.”

The team members all have a registered mental health qualification and are psychiatrists, nurses or from a social work background.

Jim added: “One of the key messages for us is that it’s ok to talk about it, if you talk about it, you’re not alone.”

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