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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire, please call: 01432 364046

The number is available 24 hours a day, 7 days a week.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

People with mental health issues visiting hospitals in Gloucestershire are getting a swift and compassionate response from an award-winning team.

The Mental Health Liaison Team is poised to deal with all kinds of situations in both adults and young people aged 16+, 24 hours a day across the county’s Accident and Emergency units and wards.

The 22 staff are part of ²gether NHS Foundation Trust but are based at Gloucestershire Royal Hospital (GRH). The team also covers Cheltenham General Hospital (CGH) and the eight community hospitals in Gloucestershire, dealing with between 200 to 300 patients each month who are experiencing mental health problems across the sites.  The service comprises four teams in total, these include working age, older age and alcohol, and staff work across patient groups.  This involves partnership working with other agencies so that high quality patient care is delivered to the right person at the right time.

People need help due to a range of issues, including alcohol dependency, self-harm and severe mental health problems.  The team helps existing ²gether service users during their inpatient stay, helping to manage their anxieties and support communication with the ward teams.

Jim Welch, Mental Health Liaison Manager, ²gether, said they see a wide range of patients from all communities and backgrounds.

He said: “We see anyone and everyone. It could be me or you. We’re all one day away from being ill.

“We forget that 40% of the workforce may have a mental illness. This means 40% of people in this hospital and the staff caring for them will have some degree of mental health need.

“People in their middle years may have been successfully contained within jobs and marriages.  Take that away and mental health issues can develop.”

The role of the team is to provide a full psycho-social assessment of anyone referred.  Clinicians look at why the person has come for help, and the events that brought them. A full background history review will take place for those who are unknown to mental health services.

Carrying pagers and working locally within acute settings means staff can literally pop next door to respond to an emergency. The team maintains a high profile and actively engages staff by providing tailored training to make sure that the mental health needs of patients are equal to their physical needs.  Staff have won a number of awards including a ²gether Recognising Outstanding Service and Contribution Award (ROSCA) for clinical team of the year in 2017.

Previously, young people were facing long waits for mental health support in A&E because the Children and Young People’s Service isn’t available 24/7. Now if a young person aged 16+ needs help late at night they don’t need to wait until the next day as the team can help them there and then. There are plans to lower the threshold to 11+ in the future.  The team also seeks to involve families and carers in developing packages of care that take the needs of the whole family into consideration.

Jim added: “The team is adapting to meet the needs of our community. We have evolved service delivery to meet the needs of the client group so support is available at the earliest opportunity.”

The team members all have a registered mental health qualification and are psychiatrists, nurses or from a social work background.

Jim added: “One of the key messages for us is that it’s ok to talk about it, if you talk about it, you’re not alone.”

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