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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.


With 1 in 4 of us experiencing mental ill health at some point in our lives, the chances are that you may have experienced a mental health problem yourself, or know someone who has.

As an NHS Foundation Trust, we represent the communities we serve in Gloucestershire and Herefordshire. You can help us do this by becoming a member of our Trust.

Why should I become a member?

Trust membership is the perfect way to help support our anti-stigma “Making Life Better” campaign, tackling the stigma around mental ill health.

It is also an important way for you to influence your local NHS services.

Emotional wellbeing is everyone’s business. Everyone is different, so we will help personalise your membership to make it meaningful to you. We’ll also take note of how much or how little you want to be involved.

Who can become a member?

You can join us if you live in England and are aged 11 years or older.

As a member, you can get involved as little or as much as you want. You can attend events, be consulted on Trust matters, help with surveys, write articles or stand for election as a member of the Council of Governors. It’s entirely up to you.

How to become a member

Applying for Trust membership couldn’t be easier. You can sign up online using the form below.

Your FREE member’s pack

When you join, we will send you a free membership pack containing:

  • ‘Making life better’ lapel badge and keyring – to show your support for our campaign
  • Discounted offers for NHS Trust members
  • Membership newsletter – packed with trust news and useful information
  • Limited edition bookmark
10 reasons to become a member
  • Have your say on how services are delivered
  • Join us and show your support for our campaign to remove the stigma surrounding mental health issues
  • Vote in the Governor elections to elect nominated members to the Council of Governors
  • Stand in the elections yourself to become a Trust Governor
  • Stay informed about the services in your area
  • If you have any concerns, membership is the best platform to make change happen
  • Take part in members’ events and activities
  • Membership is free and there is no annual renewal
  • Receive your membership pack
  • Enjoy NHS discounts on high street products and services
Benefits of membership
  • Membership is FREE
  • It is up to you how much you want to get involved
  • You can attend events, meetings, help on surveys, write articles for our newsletter….whatever makes membership meaningful to you
  • We will consult you on specific issues affecting the Trust
  • You will be able to vote for your representative to sit on the Council of Governors
  • You could decide to put yourself forward for election and become a Governor