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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

We do have a considerable number of men accessing Let’s Talk. For example 1,082 men accessed support through Let’s Talk between 1 April 2016 and 30 September 2016.

However, it is true to say that more women use the service than men and there may be many reasons for this.

Some men seem to be reluctant to speak up about mental health issues. They might think that they need to be ‘strong’ and ‘brave’ and can’t admit to struggling with things like anxiety, stress and depression.

But actually, it’s sometimes braver to admit that there is a problem and seek help. It’s very worrying that suicide is the single biggest killer of men aged from 20 to 45 in the UK.

Things needn’t be that way. There is lots of support available and we need to encourage men to open up and access services like ours. The Time to Change campaign has done a lot of work around this, along with organisations like the Campaign Against Living Miserably.

I would say to any men that it’s not a sign of weakness to admit you are struggling. It’s better to get help at an early stage so that you can overcome your problems earlier. Look out for early warning signs like having trouble sleeping, self-medicating by drinking too much, having a very ‘short fuse’ or just generally not enjoying life like you should be.

We can offer a range of options, from over the phone advice to courses and face to face therapy. Just give us a call on 0800 073 2200.

For more information visit:

By Elaine Davies, Clinical Team Manager at Let’s Talk in Herefordshire