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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Where: Gloucestershire
Commitment: You would need to be available on a rota basis to attend a hearing at least twenty times a year.
Closing Date: 28/04/2017

About the role

Mental Health Act Managers have a unique and very important role in the care of service users (patients) who are detained under the Mental Health Act.

Mental Health Act Managers are volunteers, appointed to this role because of their commitment, insight, empathy and understanding of how mental ill health affects daily living. We welcome applications from former service users and also from carers. However, current employees of ²gether are not permitted to carry out this role.

Mental Health Act Managers attend statutory hearings where service users can appeal against their detention under the Mental Health Act. Mental Health Act Managers will hear from the service user, their doctor and other clinicians involved in their care and decide whether or not the service user can and should be discharged from the Section. This is a hugely significant decision which is demanding and challenging.

From time to time the Trust needs to appoint a number of Mental Health Act Managers from across the spectrum of our communities to ensure that they can understand and respond to the diverse needs of our service users and use this knowledge to objectively inform decisions.

If you are an organised, articulate person with a broad experience of life, who can work collaboratively, work within specified procedures and is passionate about delivering high quality mental health services, then this rewarding role may be worth considering.

The Trust will support you by providing a comprehensive induction, as well as training and development for the role, a formal appraisal process, mentoring and professional review. You will be reimbursed for travel expenses incurred in relation to the role and an attendance allowance is payable per hearing.


If you would like to know more about the role, please contact Philip Southam at philip.southam@nhs.net or on 01452 894553.

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