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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Staff at Charlton Lane Hospital’s Mulberry Ward are celebrating after being given two awards in the recent Cheltenham in Bloom competition. 

Mulberry Ward was judged in the “Community Category”, where they were awarded the standard of gold, and they were delighted to also be given a second award for “outstanding achievement”. This award recognised the work that had been done to make the gardens an enjoyable and beneficial space for patients. 

Charlton Lane Hospital provides specialist assessment, treatment and care for older people with functional mental health problems and dementia. Staff have found the garden to be an integral part of supporting recovery for patients. 

Ward Manager Gemma Hayward explained: “We entered the competition after we recognised the positive impact of gardening on the recovery of our patients. We saw how it enhanced people’s mood, helped with physical activity and gave focus and distraction while people were experiencing distress with their mental health. 

“The Mulberry Ward garden started as a blank canvas and, through hard work, dedication and commitment, it became a haven of colour, activity and relaxation. 

“We involve everyone in regular gardening groups, including not only patients, but their relatives and staff. Particular thanks go to Hayley Brett and Georgina Reynolds, two staff members who hold the monthly patient gardening group. They have worked especially hard in making this happen.” 

The garden includes a sensory herb area, a butterfly corner, a step back in time section, magic fairy door and flowerpot men. 

The judges said that “the dedication of the staff towards ensuring the patients were involved in the garden, supporting their recovery, was amazing, and they all worked really hard to achieve this.” 

At the ceremony there were lots of other people who had entered for their personal and commercial properties. Mulberry Ward were judged in the ‘Community Category’ and received the standard of ‘Gold’ award for the garden, the judges said that ‘the dedication of the staff towards ensuring the patients were involved in the garden supporting their recovery was amazing and they all worked really hard to achieve this’. To our surprise we then received a second  award which was the ‘Outstanding Achievement’ for the recognition of what had been achieved by Mulberry Ward for all of their efforts in making this a wonderful space for patients. 

Gemma added: “We’re absolutely delighted with these awards and they are testament to the hard work of all who have been involved in the gardening project. We will continue to maintain and develop the gardens so they carry on delivering therapeutic benefits and pleasure to patients and everyone who uses them.”