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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

A ‘letter of hope’ is to be given to anyone arriving at Gloucestershire’s hospitals who has attempted suicide or is experiencing suicidal feelings.

The letter has been written by people who have also made attempts to take their own life, or who have supported family members who have made such an attempt. From their unique, personal perspective they are offering words of encouragement and sources of support.

The initiative is being introduced by the county’s mental health services provider, ²gether NHS Foundation Trust, as well as both Gloucestershire Hospitals NHS Foundation Trust and Gloucestershire Care Services NHS Trust, who run the county’s acute and community hospitals.

Gordon Benson, of ²gether, said: “The Letter of Hope has been written by people who have been through the same or similar experience as people who arrive at our county’s hospitals, having had suicidal thoughts or having made an attempt to end their life.

“It’s a very personal letter that only people who have been through these experiences can really write. We hope that the people reading it will take comfort and see things in a different light than perhaps they would after speaking with a health professional.

“It took a great deal of courage for those who wrote the letter to share their feelings in this way and our wish is that it will have a big impact on the readers, ultimately making them feel that there is hope and that they have something to live for.

“We’re launching the letter at a time of year when things can be particularly difficult and we hope it will have a real and lasting impact on saving people’s lives.”

Rosie Gardener, 60, from Gloucester was one of the letter writers. She said: “Most of us who took part in this project have, at one time, attempted suicide. The project itself was a way of showing others that there is hope in times of total despair and that if we give it time then life will give us a second chance.

“Last year, two of my friends took their own lives. The feeling of total loss of those friends will always be with me.

“The Letter of Hope was a way of showing that there is help out there and that there is always hope.”

Christopher Shellam, 65, from Herefordshire was another of the letter writers. He said: “When being discharged from A&E after suicide attempts I was never given a ‘Letter of Hope.’ That’s why this ‘Letter of Hope’ is so important because not only does it give hope, it shows others do care and have been in the position of wanting to end it all.”

²gether provides mental health services from inside Gloucestershire Royal and Cheltenham General Hospitals. The team includes a consultant, registrar, doctors and mental health liaison practitioners.

²gether’s Mental Health Liaison Manager, Jim Welch, said: “The Mental Health Liaison Service works in partnership with Gloucestershire Hospitals NHS Foundation Trust in providing mental health care to people who attend the A&E departments after deliberate self-harm, attempting suicide or who feel overwhelmed by suicidal thoughts.”

He added: “This letter represents a genuine offer of compassionate support from people who truly understand how painful and isolated a mental health crisis can feel. The hope that recovery can happen is a vitally important factor in the most desperate times.”

Sophie Churchyard, Triage Nurse at the Vale Minor Illness and Injuries Unit, run by Gloucestershire Care Services NHS Trust, said: “This is a great initiative, giving people who need support something to walk away with that tells them recovery is possible. It’s very powerful and contains a fantastic amount of information all in one place.”

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