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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

News and views

Losing the Need for Hospital

It's more than three years since I was last in Wotton Lawn, but still when my mood dips I want to be back in hospital. I spent almost 16 months on the recovery ward at Laurel House in Cheltenham, between November 2014 and February 2016, and when I left I was ready to...

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Go Smokefree in 2018

We've been a Smokefree Trust since April 2017 and from January 2018 we're focussing our efforts on supporting service users, carers and our own colleagues to quit smoking in Herefordshire. We do not allow smoking in any of our premises, including our gardens, car...

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Taster days are being held for anyone interested in finding out more about the Severn and Wye Recovery College and the courses on offer. The Recovery College provides courses in topics such as Mental Health First Aid, Mindfulness, and courses teaching the skills to...

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2018 Community Mental Health Survey

Our Trust will soon be carrying out a survey to find out what service users think about the care they receive. This is part of a national programme to improve quality of care and service users’ experiences. Taking part in the survey is voluntary, and all answers are...

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When I was in Laurel House, a recovery unit in Cheltenham, a couple of years ago, my mood would fluctuate dramatically, often even within a single day. It would follow my own beliefs. When I believed I had a great philosophical theory I was very happy. When my...

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²gether NHS Foundation Trust is encouraging people to safeguard their mental health and wellbeing this festive season. The Trust, which provides specialist mental health and learning disability services in Gloucestershire and Herefordshire, has shared its “Twelve Tips...

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