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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

News and views

Meet Lori – Mental Health Awareness Week 2017

Lori Rogers, from Lechlade, has proven that with hard work and perseverance, it is possible to move from surviving to thriving. Last year, she set up her own business in Lechlade town centre – Loriland Creative Arts. Just over six months on, her shop is a haven for...

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Meet Jenny – Mental Health Awareness Week 2017

Jenny, from Herefordshire, first entered mental health services when she was 16, and at 19 she was diagnosed with clinical depression by a GP. She says surviving or thriving is a powerful message. She said: “Surviving or thriving is an amazing message and has been key...

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Nominations now open for our Council of Governors

Would you like to get involved in the running of the Trust and have your say? We are now inviting nominations for our Council of Governors. As a Governor your duties would include: supporting and engaging with the Trust Board holding the Non-Executive Directors to...

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Could you be a Mental Health Act Manager?

Where: Gloucestershire Commitment: You would need to be available on a rota basis to attend a hearing at least twenty times a year. Closing Date: 28/04/2017 About the role Mental Health Act Managers have a unique and very important role in the care of service users...

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Plan ahead for a healthy and happy Easter

The NHS in Gloucestershire is urging people to keep healthy over the Easter break by planning in advance, taking some simple steps and thinking twice before heading to A&E or calling 999 when it’s not an emergency. If you are ill or injured and are not sure where...

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Let’s talk about depression for World Health Day

²gether NHS Foundation Trust is supporting the World Health Organisation’s (WHO) campaign to encourage people to seek support and help when experiencing depression. Recently released figures from the WHO show that, globally, depression is the leading cause of ill...

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Trust seeks service users’ views

²gether NHS Foundation Trust is carrying out a survey to find out what community mental health service users think about the care they receive. The trust plans to use this feedback to improve service users’ experiences. The results will be used to help us highlight...

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Work Starts on New Gloucester Hub

Work has begun on transforming a building in central Gloucester into the new home for many of the city’s community mental health and learning disability services. ²gether NHS Foundation Trust purchased Pullman Place, in Great Western Road, in August 2016. Since then...

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What is GRiP?

GRiP stands for Gloucestershire Recovery in Psychosis and we work with young people aged between 14 and 35 who are experiencing or who are at risk of experiencing a first episode of psychosis. GRiP is sometimes called ‘the early intervention service’ and our...

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How do I get a job with the Trust?

We employ around 2,300 people across Gloucestershire and Herefordshire, including occupational therapists, social workers, physiotherapists, health care assistants and people in non-clinical roles such as administration, IT, finance and human resources. All of our...

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What is Art Therapy/Art Psychotherapy?

Art therapy is a clinical treatment which aims to help clients explore personal issues within a safe and supportive framework, to resolve emotional, psychological and relationship difficulties. The use of art materials is a form of non-verbal communication enabling...

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How does the trust deal with complaints?

As a Trust, we don’t just receive complaints. The Service Experience Team handles the four Cs: complaints, concerns, compliments and comments. Compliments are always gratefully received and we collate them in the department for the quarterly report. Concerns go to the...

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