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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire, please call: 01432 364046

The number is available 24 hours a day, 7 days a week.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

NHS Constitution

The NHS is there for us from the moment we are born. It takes care of us and our family members when we need it most. The NHS was founded on a common set of principles and values, and the NHS Constitution establishes the principles and values of the NHS in England.

It sets out rights to which patients, public and staff are entitled, and pledges that the NHS is committed to achieving. It also sets out responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.

These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong. In return, the NHS expects you to take responsibility of your own health and use the NHS with respect. This includes:

  • registering with a GP practice
  • following courses of treatment you’ve agreed to
  • always treating NHS staff and other patients with respect
  • keeping GP and hospital appointments – or if you have to cancel, doing so in good time
  • giving feedback – both positive and negative – about treatment you’ve received

No government can change the Constitution without the full involvement of staff, patients and the public. The Constitution is a promise that the NHS will always be there for you.

Download and read the Trust’s Constitution.

You can download the full NHS Constitution, as well as the Handbook to the Constitution and an Easy Read version of the NHS Constitution.

You can also listen to an audio version of the constitution.

The NHS in England underwent a major reorganisation in 2013. To find out how the NHS Constitution reflects these changes read this guidance: ‘The NHS Constitution: what does it mean for the public health system?‘.

Your rights to choice in the NHS

Everyone who is cared for by the NHS in England has legal rights that cover:

The NHS Constitutions sets out all of the above in detail. You can view these rights in detail on the GOV.UK website.

Your right to choice is also set out in the NHS Choice Framework, which explains when you have a legal right to choice about treatment and care in the NHS. The legal right to choice doesn’t apply to all healthcare services; however, where you do not have a legal right to choice, you should at least be offered some choices, depending on what’s available locally. Download the NHS Choice Framework from the GOV.UK website.

Our Service User Promise

We have a set of values which we follow to make life better for our service users, their families and carers.

Accessibility