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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

What is Nutrition and Hydration Week?

This week, 12-18 March, is Nutrition and Hydration Week. As a Trust, this week provides an opportunity for us to raise awareness and celebrate the work our colleagues do in supporting our service users to eat and drink well. This plays a vital role in both the mental and physical health of our service users.

Many of our service users and colleagues struggle with their weight, for a whole variety of reasons. The information below can be used either for yourself, or someone you care for or support, to help with weight loss efforts.

Carly Atkinson is a specialist dietitian, working for the Trust with people with mental health issues and learning disabilities. Here, she shares some of the most effective weight loss strategies.

Most effective weight loss strategies

According to NICE the most effective weight loss strategies will include:

  • Ensuring realistic targets for weight loss (i.e. no more than 0.5-1.0kg per week)
  • Tailoring dietary changes to individual food preferences and allowing for a flexible and individual approach to reducing calorie intake
  • Diets that have a 600 kcal/day deficit (that is, they contain 600 kcal less than the person needs to stay the same weight) or that reduce calories by lowering the fat content (low-fat diets), in combination with expert support and intensive follow‑up, are recommended for sustainable weight loss
  • Not using unduly restrictive and nutritionally unbalanced diets, because they are ineffective in the long term and can be harmful
  • Social support – encouraging the person’s partner or family to support any weight management programme
  • Self monitoring of behaviour and progress – weekly weigh-ins, food diaries etc.
  • Goal setting – identifying and documenting your goals
  • Slowing the rate of eating and developing mindfulness around food and mealtimes
  • Problem solving around the times when you go off track
  • Praising successes – however small – at every opportunity to encourage the person through the difficult process of changing established behaviour

More information

For more information about Nutrition and Hydration Week, visit https://nutritionandhydrationweek.co.uk/