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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

I am Caroline. I am an occupational therapist and I work in the Better 2 Work team, supporting people to gain or retain paid employment.

I work with people with severe and enduring mental illness who access 2gether’s community or inpatient mental health services and want to find a paid job or who might be finding it difficult to keep the job they have.

Supporting people who experience mental illness to find and keep paid work is a really important priority, both locally and nationally, and evidence suggests that having the right job can be beneficial to health and wellbeing.

As an occupational therapist working as an employment specialist, I bring my specialist skills to understanding a person and how their illness impacts on the things they want to do and need to do. This means I can support clients to find a job which has the right fit with their interests, values, habits and strengths and which is within an environment that supports their continued recovery.

Every day is different in my role and what I do depends on the kind of support a person needs. This can involve small things to get them started or the whole kit and caboodle! I provide support with job seeking, job applications, liaison with the Job Centre and Department of Work and Pensions, interview practice and support when starting work.

Job retention is a really important part of what we do in the Better 2 Work team; the demands of work can be tough and even harder to manage with a mental illness. Working with employers to educate them about how best to support a person to stay well in work or come back after a break is really rewarding. Helping employers to think creatively about how they can make reasonable adjustments and help tackle stigma in the workplace really supports people to stay in work roles they value, which supports recovery.

And it doesn’t end there. I can provide support for as long as a person needs it to manage the constant challenges that working life throws at them, be it time management, juggling priorities or finding ways to work with tricky colleagues!