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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Children and young people services

We offer specialist emotional wellbeing and mental health service for all children and young people who are registered with a GP in Gloucestershire or Herefordshire. We see children and young people up to 18 years of age when they find it hard to cope with their feelings.

About our services for children and young people

Everyone feels stressed, anxious, down or angry from time to time but sometimes these feelings can be overwhelming and just won’t go away. Usually children and young people referred to us will be experiencing emotional wellbeing problems that significantly affect their ability to cope with normal stresses and demands of life.

We have services in Gloucestershire and Herefordshire for children and young people who are experiencing mental health issues. We also work in partnership with families and professionals supporting young people with mental health needs. You can find out all about the services we provide by visiting our dedicated website for children and young people here. 


1 in 10 children and young people aged 5-16 suffer from a diagnosable mental health disorder - that is around three children in every class

On this page

Getting help

If your mood is affecting your daily life, you should seek help as soon as possible.

Our teams and services

Where to find us, and which services can help you.

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Information for carers

Support for you in your caring role.

Further help and support

Other organisations who can help or who partner with us.

News & views

News stories linked to this and related conditions.

Other conditions and services

See what other conditions ²gether NHS Foundation Trust can help with.

Getting help

Children can have a variety of different emotional and behavioural problems. Some of these will be short-lived, and others will be disorders that will need treatment. If a problem is easy to sort out, then most parents are able to do so without our help. Sometimes, you may need help to deal with problems, but we understand it is not always easy to ask for help. Going to see any health professional about a child’s emotional or behavioural difficulties can be a very daunting experience. Parents often feel anxious and worried. Our  teams are here to work with you, in partnership, to help sort out your difficulties.

Our aim is to help your child to understand common mental health conditions and allow them to make choices that will affect their own mental and physical wellbeing. It is also about understanding that the way we feel, whether we are happy or sad, is all part of our mental health. We currently only accept referrals to our service from practitioners working with young people and their families/carers. We do not accept self-referrals at this time. If you are concerned about your child’s emotional wellbeing then make an appointment with your GP to discuss your concerns.

My child has been referred – what happens next?

Referrals to our service usually come from your GP or other health professionals. Once we have received a referral request we will contact you or your child by letter asking you to ring in and book a ‘CHOICE’ appointment at a time which is convenient to you. For this first CHOICE appointment, it is up to your child and you to decide who is best to attend to give an understanding of the problem. You can come with your child or it may be appropriate to bring along other family members.

What is a CHOICE appointment?

A CHOICE appointment is a chance for your child and you to discuss worries and concerns. A member of our team will listen carefully and help you and your family make an informed choice about what you need and want and what support your child may need. It may be that we can help or we may suggest another local service as a more appropriate support for your family. It may help you and your child to write down what you want to say before the meeting.

At a CHOICE appointment, we work towards a joint agreement between the team member, child/young person and family/carer about what the current issues are, what changes are needed and then agreeing how best to achieve these goals within a partnership approach between all of us. The team member will ask your child for basic information about them, such as who is in their family, their school, their ethnicity and religious beliefs as well as contact details. Sometimes a CHOICE appointment is all that you and your family need to move on and manage the current difficulties. If further support is needed, a ‘PARTNERSHIP’ appointment will be offered to discuss further options of help and support.

What is a PARTNERSHIP appointment?

At a PARTNERSHIP appointment we will discuss and jointly agree your child’s own care plan. A care plan details what services are being offered to your child and you and the reasons why. Next steps may involve your child meeting a team member on an individual basis, working within a group setting with other young people with similar difficulties or there may be the need for further specialist assessment sessions to work out what type of support will be best for your child.

Information for carers

Notes and information for carers.

Carers and families provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer. As well as providing care and treatment for the people who use our services, we are also here to support you. If you have a problem, if something is worrying you, or if you are confused about how to get help, then please talk to us. 

On this page you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.

Estimated carers in Herefordshire and Gloucestershire

Carers information booklet

The Carers information booklet is also available in Polish and Urdu.

Carers charter

Download our carers charter

Information for professionals

Notes on services, contacts and treatments for professionals working with children.
Referral information for Gloucestershire

If you work with children and young people in Gloucestershire and are concerned about their emotional wellbeing and mental health our Children and Young People Service (CYPS) can help.

The information available in this section is designed to enable you to:

  • make a referral to our services
  • understand our model and approach

Making a referral

Write to: Acorn House, Horton Road, Gloucester, GL1 3PX

Telephone: Practitioner Advice Line 01452 894 272

Fax: 01452 894 301

If you need any help in making a referral please contact our Practitioner Advice Line on 01452 894272 available Monday to Friday 9.00am – 5.00pm, excluding bank holidays.

How we deliver our services

We are fully aware that every child and young person is an individual and that their needs from our service are going to be different as they progress through childhood.

We have four teams of professionals delivering clinical care, which can be stepped up or stepped down according to the individuals current situation and emotional wellbeing. In addition, Action for Children provides a support service which functions both as a distinct Action for Children team and with staff embedded in the relevant parts of the service

Practitioner Advice Line

We operate a Practitioner Advice Line, which is staffed between 9am and 5pm Monday to Friday (excluding Bank Holidays).

Please call us on 01452 894272 for any advice.

Referral information for Herefordshire

If you work with children and young people in Herefordshire and are concerned about their emotional wellbeing and mental health our Herefordshire Child and Adolescent Mental Health Services (CAMHS) can help.

To make a referral, please telephone CAMHS on 01432 378940 or complete our referral form and post it to: The Linden Child and Family Centre, Gaol Street, Hereford, HR1 2HU.

Further help and support

Other organisations who can help or who partner with us.

News and views

Go Smokefree in 2018

We've been a Smokefree Trust since April 2017 and from January 2018 we're focussing our efforts on supporting service users, carers and our own colleagues to quit smoking in Herefordshire. We do not allow smoking in any of our premises, including our gardens, car...

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Recovery College Taster Days

Taster days are being held for anyone interested in finding out more about the Severn and Wye Recovery College and the courses on offer. The Recovery College provides courses in topics such as Mental Health First Aid, Mindfulness, and courses teaching the skills to...

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A night in the life of an occupational therapist

Lucy is an occupational therapist with the Trust's Mental Health Acute Response Team. She shares a night in her life... "I’ve just finished a night shift at the Maxwell Suite and am looking forward to sinking into bed. "On my drive home I have been reflecting on the...

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A day in the life of a children’s occupational therapist

This is a day in the life of an occupational therapist (OT) working with our Child and Adolescent Mental Health Service (CAMHS) in Herefordshire: "I arrive at the office and grab a coffee and sort through messages from parents, often about concerns or requests for...

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Family Raise Money for Wotton Lawn in Roger’s Memory

The loved ones of a man who ‘got his life back’ following admission to Wotton Lawn Hospital, in Gloucester, have raised more than £2,000 in his memory, to benefit the hospital and its service users. Roger Marsland, 59, was admitted in November 2016, after experiencing...

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Recovery College Taster Sessions

Our Severn and Wye Recovery College is offering taster sessions in September, for anyone wanting to find out more about its courses. The sessions are being held on September 11 and 18, from 1 to 3.30pm at Hesters Way Neighbourhood Project, in Cheltenham. The college...

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