About our services for children and young people
It is quite common to feel stressed, anxious, down or angry from time to time but sometimes these feelings can be overwhelming and just won’t go away. Usually children and young people referred to us are experiencing emotional wellbeing problems that significantly affect their ability to cope with the normal stresses and demands of life.
We have services in Gloucestershire and Herefordshire for children and young people who are experiencing mental health issues.
In addition, we also help with other problems such as developmental disorders, eating disorders, bipolar disorder, psychosis, attachment difficulties, infant mental health problems, conduct disorders or when a young person is at risk of harming themselves.
Our staff are specially trained and there are many ways we can help. Everyone who uses the service can talk privately with us. We also offer more interactive ways to explore how you are feeling. Most importantly we are here to listen and not to judge.
If other professionals/organisations are already providing support, we may think about working in partnership with these staff to ensure the best possible plan of care is received.
1 in 10 children and young people aged 5-16 suffer from a diagnosable mental health disorder - that is around three children in every class
On this page
Children can have a variety of different emotional and behavioural problems. Some of these will be short-lived, and others will be disorders that will need treatment. If a problem is easy to sort out, then most parents are able to do so without our help. Sometimes, you may need help to deal with problems, but we understand it is not always easy to ask for help. Going to see any health professional about a child’s emotional or behavioural difficulties can be a very daunting experience. Parents often feel anxious and worried. Our teams are here to work with you, in partnership, to help sort out your difficulties.
Our aim is to help your child to understand common mental health conditions and allow them to make choices that will affect their own mental and physical wellbeing. It is also about understanding that the way we feel, whether we are happy or sad, is all part of our mental health. We currently only accept referrals to our service from practitioners working with young people and their families/carers. We do not accept self-referrals at this time. If you are concerned about your child’s emotional wellbeing then make an appointment with your GP to discuss your concerns.
My child has been referred – what happens next?
Referrals to our service usually come from your GP or other health professionals. Once we have received a referral request we will contact you or your child by letter asking you to ring in and book a ‘CHOICE’ appointment at a time which is convenient to you. For this first CHOICE appointment, it is up to your child and you to decide who is best to attend to give an understanding of the problem. You can come with your child or it may be appropriate to bring along other family members.
What is a CHOICE appointment?
A CHOICE appointment is a chance for your child and you to discuss worries and concerns. A member of our team will listen carefully and help you and your family make an informed choice about what you need and want and what support your child may need. It may be that we can help or we may suggest another local service as a more appropriate support for your family. It may help you and your child to write down what you want to say before the meeting.
At a CHOICE appointment, we work towards a joint agreement between the team member, child/young person and family/carer about what the current issues are, what changes are needed and then agreeing how best to achieve these goals within a partnership approach between all of us. The team member will ask your child for basic information about them, such as who is in their family, their school, their ethnicity and religious beliefs as well as contact details. Sometimes a CHOICE appointment is all that you and your family need to move on and manage the current difficulties. If further support is needed, a ‘PARTNERSHIP’ appointment will be offered to discuss further options of help and support.
What is a PARTNERSHIP appointment?
At a PARTNERSHIP appointment we will discuss and jointly agree your child’s own care plan. A care plan details what services are being offered to your child and you and the reasons why. Next steps may involve your child meeting a team member on an individual basis, working within a group setting with other young people with similar difficulties or there may be the need for further specialist assessment sessions to work out what type of support will be best for your child.
Our teams and services
Information for carers
Carers and families provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer. As well as providing care and treatment for the people who use our services, we are also here to support you. If you have a problem, if something is worrying you, or if you are confused about how to get help, then please talk to us.
On this page you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.
Information for professionals
Referral information for Gloucestershire
If you work with children and young people in Gloucestershire and are concerned about their emotional wellbeing and mental health our Children and Young People Service (CYPS) can help.
The information available in this section is designed to enable you to:
- make a referral to our services
- understand our model and approach
Making a referral
Write to: Acorn House, Horton Road, Gloucester, GL1 3PX
Telephone: Practitioner Advice Line 01452 894 272
Fax: 01452 894 301
If you need any help in making a referral please contact our Practitioner Advice Line on 01452 894272 available Monday to Friday 9.00am – 5.00pm, excluding bank holidays.
How we deliver our services
We are fully aware that every child and young person is an individual and that their needs from our service are going to be different as they progress through childhood.
We have four teams of professionals delivering clinical care, which can be stepped up or stepped down according to the individuals current situation and emotional wellbeing. In addition, Action for Children provides a support service which functions both as a distinct Action for Children team and with staff embedded in the relevant parts of the service
Practitioner Advice Line
We operate a Practitioner Advice Line, which is staffed between 9am and 5pm Monday to Friday (excluding Bank Holidays).
Please call us on 01452 894272 for any advice.
Referral information for Herefordshire
If you work with children and young people in Herefordshire and are concerned about their emotional wellbeing and mental health our Herefordshire Child and Adolescent Mental Health Services (CAMHS) can help.
To make a referral, please telephone CAMHS on 01432 378940 or complete our referral form and post it to: The Linden Child and Family Centre, Gaol Street, Hereford, HR1 2HU.
Information on making a referral in Gloucestershire
Information on making a referral in Herefordshire.
News and views
Our Annual General Meeting (AGM) is being held on Thursday July 20. The event, which is being held at Blackfriars Priory, in Gloucester, from 5 until 8pm, is open to all. Chief Executive Shaun Clee said: “Our AGM gives us an opportunity to review all that we achieved...read more
A new app will offer suicide prevention information, help and support to people in Gloucestershire and Herefordshire. The Stay Alive app , which is the UK’s first suicide prevention app, was created by Grassroots Suicide Prevention, and will now be available in...read more
Children from across Herefordshire will be given crucial information about staying safe and happy in an event spanning several weeks. The ‘Crucial Crew’ is held each year to educate primary school children on issues such as road, water and fire safety, first aid and...read more
Did you know there are an estimated 101,000 carers in Gloucestershire and Herefordshire combined? This week, 12-18 June is Carers' Week so we want to take the opportunity to recognise the vital role that carers play in the lives of our service users. Jo Denney,...read more
Have you ever thought about volunteering? This week, 1-7June, is Volunteers' Week, so we're encouraging people to look at how they can get involved. Volunteering not only makes a difference to the organisation you support, but can also deliver benefits to your...read more
There is good evidence from the National Institute for Health and Clinical Excellence (NICE) that self-help books can help people understand and manage common conditions, including depression and anxiety. At Let’s Talk we prescribe self-help books on a daily basis....read more
We do have a considerable number of men accessing Let’s Talk. For example 1,082 men accessed support through Let’s Talk between 1 April 2016 and 30 September 2016. However, it is true to say that more women use the service than men and there may be many reasons for...read more
Trust thanks Pied Piper Appeal for interactive screens for children’s waiting areasread more
New Hub to Become Base for Gloucester Servicesread more
Top tips to avoid stress when waiting for exam resultsread more