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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Children and young people services

We offer specialist emotional wellbeing and mental health service for all children and young people who are registered with a GP in Gloucestershire or Herefordshire. We see children and young people up to 18 years of age when they find it hard to cope with their feelings.

About our services for children and young people

Everyone feels stressed, anxious, down or angry from time to time but sometimes these feelings can be overwhelming and just won’t go away. Usually children and young people referred to us will be experiencing emotional wellbeing problems that significantly affect their ability to cope with normal stresses and demands of life.

We have services in Gloucestershire and Herefordshire for children and young people who are experiencing mental health issues. We also work in partnership with families and professionals supporting young people with mental health needs. You can find out all about the services we provide by visiting our dedicated website for children and young people here. 


1 in 10 children and young people aged 5-16 suffer from a diagnosable mental health disorder - that is around three children in every class

On this page

Getting help

If your mood is affecting your daily life, you should seek help as soon as possible.

Our teams and services

Where to find us, and which services can help you.

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Information for carers

Support for you in your caring role.

Further help and support

Other organisations who can help or who partner with us.

News & views

News stories linked to this and related conditions.

Other conditions and services

See what other conditions ²gether NHS Foundation Trust can help with.

Getting help

Children can have a variety of different emotional and behavioural problems. Some of these will be short-lived, and others will be disorders that will need treatment. If a problem is easy to sort out, then most parents are able to do so without our help. Sometimes, you may need help to deal with problems, but we understand it is not always easy to ask for help. Going to see any health professional about a child’s emotional or behavioural difficulties can be a very daunting experience. Parents often feel anxious and worried. Our  teams are here to work with you, in partnership, to help sort out your difficulties.

Our aim is to help your child to understand common mental health conditions and allow them to make choices that will affect their own mental and physical wellbeing. It is also about understanding that the way we feel, whether we are happy or sad, is all part of our mental health. We currently only accept referrals to our service from practitioners working with young people and their families/carers. We do not accept self-referrals at this time. If you are concerned about your child’s emotional wellbeing then make an appointment with your GP to discuss your concerns.

My child has been referred – what happens next?

Referrals to our service usually come from your GP or other health professionals. Once we have received a referral request we will contact you or your child by letter asking you to ring in and book a ‘CHOICE’ appointment at a time which is convenient to you. For this first CHOICE appointment, it is up to your child and you to decide who is best to attend to give an understanding of the problem. You can come with your child or it may be appropriate to bring along other family members.

What is a CHOICE appointment?

A CHOICE appointment is a chance for your child and you to discuss worries and concerns. A member of our team will listen carefully and help you and your family make an informed choice about what you need and want and what support your child may need. It may be that we can help or we may suggest another local service as a more appropriate support for your family. It may help you and your child to write down what you want to say before the meeting.

At a CHOICE appointment, we work towards a joint agreement between the team member, child/young person and family/carer about what the current issues are, what changes are needed and then agreeing how best to achieve these goals within a partnership approach between all of us. The team member will ask your child for basic information about them, such as who is in their family, their school, their ethnicity and religious beliefs as well as contact details. Sometimes a CHOICE appointment is all that you and your family need to move on and manage the current difficulties. If further support is needed, a ‘PARTNERSHIP’ appointment will be offered to discuss further options of help and support.

What is a PARTNERSHIP appointment?

At a PARTNERSHIP appointment we will discuss and jointly agree your child’s own care plan. A care plan details what services are being offered to your child and you and the reasons why. Next steps may involve your child meeting a team member on an individual basis, working within a group setting with other young people with similar difficulties or there may be the need for further specialist assessment sessions to work out what type of support will be best for your child.

Housing information

Information for professionals

If you work with children and young people in Gloucestershire or Herefordshire and are concerned about their emotional wellbeing and mental health, our children and young people services can help.

Information on our practitioner helplines and how to make a referral can be found on our dedicated website – https://cayp.2gether.nhs.uk.

Further help and support

Other organisations who can help or who partner with us.


News and views

Sharing records to improve patient care in Herefordshire

Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record. This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible...

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Recovery College Launches Digital Manuals

The Severn and Wye Recovery College has launched two new digital manuals. The manuals were funded by the Health Foundation as a resource to be used both by the college and its students, and by other organisations and groups wishing to set up their own Recovery...

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Zoe shares her story for Eating Disorders Awareness Week

This is the story of my recovery from an eating disorder. I don’t pretend to speak for all people with eating disorders. I am sharing my own personal experience in the hope that it will provide some insight into what it can be like to suffer from this illness; also,...

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Recruitment Fair at Kingsholm

A recruitment fair is taking place to highlight the range of roles available in health and social care across Gloucestershire. The event, at Kingsholm Stadium, in Gloucester, on Thursday 21 February, from 10am until 3.30pm, is being hosted by the county’s health...

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Support Sessions for Carers in Herefordshire

We would like to invite carers to attend FREE carer information and support sessions facilitated and delivered by ²gether NHS Foundation Trust, Herefordshire Carers Support and Crossroads Care. These courses are for carers whose cared for are receiving services or...

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A day in the life of a dietitian at 2gether

So what does a dietitian working in mental health and learning disabilities do? It is such an interesting and diverse job. In my 7 years in this job I can honestly say I’ve never been bored! This morning I have been giving advice to a family who are trialling an...

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Could you join us as a governor?

The Trust will soon be holding elections to our Council of Governors and nominations are now open. Find out more about the role of the governor here. Elections are to be held for the following positions: Four Public Governors in the following constituencies (all terms...

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Trust Appoints former GP as New Non-Executive Director

A new non-executive director has been welcomed to the board of ²gether NHS Foundation Trust. Dominique Thompson, who lives in Bristol, was a GP for almost 20 years. She specialised in student health and specifically mental health, along with a special interest in...

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