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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Learning disabilities

We offer services to people with learning disabilities and mental health needs who require specialist assessment and treatment. We are committed to promoting wellbeing and supporting service users, families and carers.

What is a learning disability?

A learning disability affects the way a person understands information and how they communicate. Around 1.5 million people in the UK have one. This means they can have difficulty:

  • understanding new or complex information
  • learning new skills
  • coping independently

It is thought that up to 350,000 people have severe learning disabilities. This figure is increasing.

On this page

Getting help

There are lots of ways we can support you in living with a learning disability.

Our teams and services

Where to find us, and which services can help you.

Living with a learning disability

Information on living with a learning disability.

Information for carers

Support for you in your caring role.

Information for professionals

Information on services and contacts for healthcare professionals.

Further help and support

Other organisations who can help or who partner with us.

Getting help

There are lots of ways we can support you in living with a learning disability.

Our Community Learning Disability Teams (CLDT) provide specialist health care services for people with learning disabilities to enable and support them to participate in daily activities and increase or maintain levels of independence.

We also work closely with GP’s, education, housing, hospitals, community adult, care directorate, children’s services, day centres, mental health services, advocacy and respite services and voluntary services.

Find out more about the team who can help you in the ‘Our teams and services’ section below.

 

Living with a learning disability

Information for patients and carers on the wider aspects of living with a mental health condition.

Five Ways to Wellbeing

At any given time, 1 in 4 of us will be experiencing a mental health issue. Some of the most common mental health conditions, such as depression, anxiety and stress, can be relieved by following some simple steps called the Five Ways to Wellbeing.

  • Connect with people – your family, friends, colleagues and neighbours. Speaking to people over the telephone or online can help, but there’s nothing like being in the company of others to boost your mood.
  • Get active – take a walk, go cycling, join a dance class, go swimming or play a game of football. Find an activity that you enjoy and make it a part of your life. Anything that raises your heart rate – even cleaning the house – can help.
  • Keep learning – give yourself a sense of achievement and a new confidence. Why not sign up for that cooking course, start learning to play a musical instrument, learn a new language, or figure out how to fix your bike?
  • Give – even the smallest act can count – whether it’s a smile, a thank you or a kind word. Larger acts, such as volunteering at your local community centre, can improve your mental wellbeing and help you make new friends.
  • Be mindful – be more aware of the present moment, including your feelings and thoughts, your body and the world around you. Some people call this awareness ‘mindfulness’ and it can positively change the way you feel about life and how you approach challenges.

These are proven techniques to help boost your general wellbeing and they are things we can all incorporate into our daily lives. If you want to make your mental health and wellbeing a priority, following these steps is a good place to start.

Employment

Our Vocational Services team can help you to find work. Find out more here.

Medical records

You are entitled to see the information held in your health record. You do not have to tell us why you want to see your records.

If you wish to see a copy of your health record, please ask the person providing your care or write to: Head of Health Records, Rikenel, Montpellier, Gloucester GL1 1LY.

In your letter, give:

  • your name
  • address
  • date of birth
  • any other information which would help locate your file

Please note: there may be a charge for this service.

If you think that information in your health records may not be accurate, please notify us in writing.

Medication

Our Choice and Medication website helps you make a decision about medication and some treatments. The Trust’s pharmacy service supports staff, service users and carers in achieving safe and effective medicines management. For more information, please visit our Choice and Medication website.

Smoking
Did you know?
  • Smoking is the primary reason for the 10 to 20 year shortened life expectancy for people with a mental health disorder. Smoking causes cancer, cardio vascular disease and chronic obstructive pulmonary disease
  • People with mental health conditions consume 42 per cent of all tobacco bought in the UK
  • Many think smoking is a mood enhancer – in fact it causes depression, stress and anxiety
  • Smokers have a 79 per cent increased risk of being diagnosed with Alzheimer’s disease

These are just some of the reasons why cutting down or giving up smoking altogether can have a huge impact on improving your health and wellbeing.

How to get help quitting
  • If you are one of our service users, ask to speak to a Smokefree Champion or Quit Advisor
  • If you live in Gloucestershire, visit hlsglos.org or ring 0800 122 3788
  • You can also call the national Smokefree helpline on 0800 022 4332 (Monday to Friday 9am to 8pm, Saturday and Sunday 11am to 5pm)
  • GPs can provide advice and prescriptions for nicotine replacement therapy (NRT) products and most surgeries have nurses who offer a stop smoking service
  • The national Smokefree website includes a wide range of support options and advice

Information for carers

Notes and information for carers.

Carers and families provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer. As well as providing care and treatment for the people who use our services, we are also here to support you. If you have a problem, if something is worrying you, or if you are confused about how to get help, then please talk to us. 

On this page you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.

Estimated carers in Herefordshire and Gloucestershire

Carers information booklet

The Carers information booklet is also available in Polish and Urdu.

Carers charter

Download our carers charter

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Referral information for Gloucestershire GPs and Healthcare Practitioners
Referral information for Herefordshire GPs and Healthcare Practitioners
Some good ways of communicating with people with complex needs

Further help and support

Other organisations who can help or who partner with us.

Gloucestershire Voices

Gloucestershire Voices

An organisation led by people with learning disabilities which aims to improve the lives of others with a learning disability.

01452 623120
www.glosvoices.org

Mencap

Mencap

Mencap is the leading voice of learning disability.

www.mencap.org.uk/

Down’s Syndrome Association

Down’s Syndrome Association

Helping people with Down’s syndrome to live full and rewarding lives.

www.downs-syndrome.org.uk

Carers Glos

Carers Glos

An independent charity helping unpaid carers in Gloucestershire.

0300 100 9000
carersgloucestershire.org.uk

Healthwatch Gloucestershire

Healthwatch Gloucestershire

Healthwatch is the consumer champion for health and social care in England.

www.healthwatchgloucestershire.co.uk

National Development Team for Inclusion

National Development Team for Inclusion

An organisation working to enable people at risk of exclusion to live the life they choose.

www.ndti.org.uk

The Challenging Behaviour Foundation

The Challenging Behaviour Foundation

The the only charity for people with severe learning disabilities who display behaviour described as challenging.

www.challengingbehaviour.org.uk

Building Circles in Gloucestershire

Building Circles in Gloucestershire

Working to transform lives of people with learning disabilities,

www.buildingcirclesglos.org.uk/

British Institute of Learning Disabilities

British Institute of Learning Disabilities

Working to ensure people with learning disabilities are valued equally, participate fully in their communities and are treated with dignity and respect.

www.bild.org.uk

News and views

News stories linked to depression and related conditions.

Learning Disability Week 2017

This week, 19-25 June, is Learning Disability Week and, this year, the event has a focus on employment, including raising awareness of the benefits of employing people with a learning disability. A learning disability affects the way a person understands information...

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Big Health Check Day 2017 a big success

More people than ever before joined us for the ninth annual Big Health Check and Social Care Open Day. The event, at Oxstalls Sports Park, was aimed at helping people with learning disabilities and complex health and physical health needs  to stay healthy and active....

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