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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest A&E or contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

 

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Our Approach to Quality

The people who use our services, their carers and families are at the heart of our quality strategy.

By listening to the communities we serve and understanding their experiences, we can provide a quality service involving them in their care in the ways they want.

Our stated purpose as an organisation is ‘To Make Life Better’. This is fully expressed in our commitment to develop the highest quality services that make genuine and meaningful differences to all those who use our services.

In England, an NHS Outcomes Framework has been developed and is made up of national outcome goals that measure overall quality in the NHS. Indicators in the NHS Outcomes Framework are grouped around five domains, which set out the high-level national outcomes that the NHS should be aiming to improve.

  • Domain 1 Preventing people from dying prematurely;
  • Domain 2 Enhancing quality of life for people with long-term conditions;
  • Domain 3 Helping people to recover from episodes of ill health or following injury;
  • Domain 4 Ensuring that people have a positive experience of care; and
  • Treating and caring for people in a safe environment; and protecting them from avoidable harm.

Useful Information on our website

To us, Quality is based on achieving excellent outcomes for our services users, safety and patient experience. To read more, please click on the relevant titles below:

Service User Experience

This is captured in our latest Quarterly Report and the National CQC Patient Community Survey The 2014 CQC patient survey results have been published and are summarised in the attached summary document, or the full CQC document

We are compliant with the National requirements for Mixed Sex Accommodation – Statement of Compliance

Patient-Led Assessments of care Environment (PLACE) take place every year and are now led by local Health Watch Teams

Safety

We have a strong focus upon reducing harm and keeping those who use our services safe. The following links provide more information:

  • NHS Quality and Patient Safety Improvement Programme for Mental Health
  • Infection Control including our latest Annual Report

Overall Quality

Information on the overall quality of our services is provided below:

  • The Care Quality Commission (CQC) are the independent regulators for all NHS bodies – to read more about Trust related CQC information, please click here
  • NHS providers publish an annual Quality Report which is similar to financial accounts – you can read our latest Report by clicking on this link: Quality Report
  • The Quality Report for 2014/15 has been approved and updates will be provided quarterly. The latest quarterly report (Q3) can be found by clicking here.
  • To find out more information on how, as a Trust, we are responding to the Francis Inquiry please click here which will take you to a different page

CQUINs

The national contractual use of CQUINs is to support the essential focus upon quality improvement in the provision of services and incentivise through specific quality payments.

A proportion of 2gether NHS Foundation Trust’s income each year is conditional on achieving quality improvement and innovation goals agreed between 2gether NHS Foundation Trust and Gloucestershire Clinical Commissioning Group, Herefordshire Clinical Commissioning Group and NHS South West Specialised Commissioning Group (for the provision of low secure mental health NHS services) and any person or body they entered into a contract, agreement or arrangement with for the provision of relevant health services, through the Commissioning for Quality and Innovation payment framework.

Further details of the agreed goals for 2014/15, 2015/16 and 2016/17 are available electroncially by clicking here.

Ward Staffing

For guidance from the NHS National Quality Board on staffing levels, please click here

Accessibility