Our Approach to Quality
The people who use our services, their carers and families are at the heart of our quality strategy.
By listening to the communities we serve and understanding their experiences, we can provide a quality service involving them in their care in the ways they want.
Our stated purpose as an organisation is ‘To Make Life Better’. This is fully expressed in our commitment to develop the highest quality services that make genuine and meaningful differences to all those who use our services.
In England, an NHS Outcomes Framework has been developed and is made up of national outcome goals that measure overall quality in the NHS. Indicators in the NHS Outcomes Framework are grouped around five domains, which set out the high-level national outcomes that the NHS should be aiming to improve.
- Domain 1 Preventing people from dying prematurely;
- Domain 2 Enhancing quality of life for people with long-term conditions;
- Domain 3 Helping people to recover from episodes of ill health or following injury;
- Domain 4 Ensuring that people have a positive experience of care; and
- Treating and caring for people in a safe environment; and protecting them from avoidable harm.
Useful Information on our website
To us, Quality is based on achieving excellent outcomes for our services users, safety and patient experience. To read more, please click on the relevant titles below:
Service User Experience
This is captured in our latest Quarterly Report and the National CQC Patient Community Survey The 2014 CQC patient survey results have been published and are summarised in the attached summary document, or the full CQC document
We are compliant with the National requirements for Mixed Sex Accommodation – Statement of Compliance
Patient-Led Assessments of care Environment (PLACE) take place every year and are now led by local Health Watch Teams
We have a strong focus upon reducing harm and keeping those who use our services safe. The following links provide more information:
- NHS Quality and Patient Safety Improvement Programme for Mental Health
- Infection Control including our latest Annual Report
Information on the overall quality of our services is provided below:
- The Care Quality Commission (CQC) are the independent regulators for all NHS bodies – to read more about Trust related CQC information, please click here
- NHS providers publish an annual Quality Report which is similar to financial accounts – you can read our latest Report by clicking on this link: Quality Report
- The Quality Report for 2014/15 has been approved and updates will be provided quarterly. The latest quarterly report (Q3) can be found by clicking here.
- To find out more information on how, as a Trust, we are responding to the Francis Inquiry please click here which will take you to a different page
The national contractual use of CQUINs is to support the essential focus upon quality improvement in the provision of services and incentivise through specific quality payments.
A proportion of 2gether NHS Foundation Trust’s income each year is conditional on achieving quality improvement and innovation goals agreed between 2gether NHS Foundation Trust and Gloucestershire Clinical Commissioning Group, Herefordshire Clinical Commissioning Group and NHS South West Specialised Commissioning Group (for the provision of low secure mental health NHS services) and any person or body they entered into a contract, agreement or arrangement with for the provision of relevant health services, through the Commissioning for Quality and Innovation payment framework.
Further details of the agreed goals for 2014/15, 2015/16 and 2016/17 are available electroncially by clicking here.
For guidance from the NHS National Quality Board on staffing levels, please click here