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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Charlton Lane Inpatient Services

Charlton Lane Hospital is a refurbished hospital which opened in the summer of 2010. It provides specialist assessment, treatment and care for older people with functional mental health problems and people with dementia.

The hospital is equipped with state of the art technology. This includes assistive technologies to ensure the safety and comfort of patients. It was designed with advice from Stirling University who are international experts in dementia and environments.

Charlton Lane has three wards, Chestnut, Mulberry and Willow. It also has a family suite and a therapy department, which includes an arts room and a physiotherapy room.  Each ward has access to communal and private sensory gardens.

Wards

Chestnut Ward

Ward Manager: Colin Baker
Telephone: 01242 634145
Email2gnft.Chestnut-Ward-Enquiries@nhs.net

Mulberry Ward

Ward Manager: Gemma Coltraro
Telephone: 01242 634152
Email: 2gnft.Mulberry-Ward-Enquiries@nhs.net

Willow Ward

Ward Manager: Tracy Cresswell
Telephone: 01242 634140
Email2gnft.Willow-Ward-Enquiries@nhs.net

Visitor information

Visiting times are flexible and we understand that in certain circumstances, visiting outside specified hours can be beneficial. In order to avoid mealtimes, please visit during our standard visiting hours which are:

  • 2pm – 5pm
  • 6pm – 8pm

Please can no more than four people visit you at any one time. Children under the age of 16 must be accompanied by a responsible adult. Please note Charlton Lane Hospital operates a No Smoking policy throughout the building and grounds.

Locations for this service

Accessibility