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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire, please call: 01432 364046

The number is available 24 hours a day, 7 days a week.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Charlton Lane Inpatient Services

Charlton Lane Hospital is a refurbished hospital which opened in the summer of 2010. It provides specialist assessment, treatment and care for older people with functional mental health problems and people with dementia.

The hospital is equipped with state of the art technology. This includes assistive technologies to ensure the safety and comfort of patients. It was designed with advice from Stirling University who are international experts in dementia and environments.

Charlton Lane has three wards, Chestnut, Mulberry and Willow. It also has a family suite and a therapy department, which includes an arts room and a physiotherapy room.  Each ward has access to communal and private sensory gardens.

Wards

Chestnut Ward

Ward Manager: Gary Sanders
Telephone: 01242 634145
Email2gnft.Chestnut-Ward-Enquiries@nhs.net

Mulberry Ward

Ward Manager: Gemma Hayward
Telephone: 01242 634152
Email: 2gnft.Mulberry-Ward-Enquiries@nhs.net

Willow Ward

Ward Manager: Tracy Cresswell
Telephone: 01242 634140
Email2gnft.Willow-Ward-Enquiries@nhs.net

PLEASE NOTE: Emails sent to ward enquiries email addresses will only be looked at within office hours, Monday to Friday between 9am and 5pm. If you need urgent support, please find contact details here.

Visitor information

 

Visiting times are flexible and we understand that in certain circumstances, visiting outside specified hours can be beneficial. In order to avoid mealtimes, please visit during our standard visiting hours which are:

  • 2pm – 5pm
  • 6pm – 8pm

Please can no more than four people visit you at any one time. Children under the age of 16 must be accompanied by a responsible adult. Please note Charlton Lane Hospital operates a No Smoking policy throughout the building and grounds.

Locations for this service

Accessibility