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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Criminal Justice Liaison Service (CJLS)

The Criminal Justice Liaison Service (CJLS) provides interventions for persons from the age of 10, who find themselves within the criminal justice system, and are suspected of having health vulnerabilities such as mental health issues, a learning disability or substance misuse issues. The aim of the service is to help these people to access appropriate services provided by statutory and third sector organisations as quickly as possible.

The CJLS provides an assessment of needs and short term interventions, which are available for those who have been arrested and are in police custody, or charged with an offence and appearing in front of the courts. It aims to ensure that people with mental health problems or other vulnerabilities are diverted from the criminal justice system when it is appropriate, and to support them through the criminal justice system when the nature of the offence prevents diversion from occurring.

The team consists of practitioners with a diverse range of experiences and work closely with all criminal justice agencies. There is a seven day a week presence in police custody, druing the opening hours of Cheltenham Magistrates Court, and where necessary Gloucester Crown Court.

The service also assists the courts in obtaining full psychiatric reports for those who are being considered for detention under the Mental Health Act 1983.

Contact information

You can contact the Criminal Justice Liaison Team on 01452 894585 or write to:

Gloucestershire Criminal Justice Liaison Service
Montpellier Unit
Wotton Lawn Hospital

Locations for this service