Crisis resolution and home treatment team (CRHTT)
The Crisis Resolution and Home Treatment Team provides short-term intensive home and community-based care during the acute phase of illness.
If you are currently in our care and need to contact the crisis team, here is the information:
If you are in Gloucestershire, please call: 0800 1690398.
The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:
- Option 1 for Stroud and Cotswolds
- Option 2 for Gloucester and Forest
- Option 3 for Cheltenham, Tewkesbury and North Cotswolds
Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.
If you are in Herefordshire, please call: 01432 364046.
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).
What is a crisis?
What is home based treatment?
We can help talk through any problems you have and support you with any treatment which has been prescribed. Members of our team can also help you with any activities you are having difficulty with such as getting to appointments or jobs in your home.
How does home based treatment work?
A plan of care will be agreed and reviewed on a regular basis. This helps you to understand how we will help. Once you start to feel better the frequency of our visits will reduce gradually and finally you will either be referred to another team for ongoing care or discharged.
We support you to stay in your community, surrounded by things that are familiar to you. This will help your recovery. Our service can be contacted 24 hours a day, seven days a week. We will return your call within an hour if required, and will carry out assessment within 4 hours.
While you are in our care we will:
- closely monitor your mental health.
- offer support, education and advice to your family/carer.
- give practical support and assistance with daily activities.
- assist with your medication management.
- help you adopt effective coping strategies.
Who will look after me?
The team will try to ensure there is continuity in who you see but this is not always possible. If you are finding this difficult please discuss it with the team.