The Herefordshire Crisis and Home Treatment Team provides assessment, signposting and/or short term intense home treatment to service users in a mental health crisis.
If you are currently in our care and need to contact the crisis team, here is the information:
If you are in Herefordshire, please call: 01432 364046.
What is a crisis?
A crisis is when your mental health deteriorates and you find your usual coping strategies not working. At this point in time you may need extra care and support.
What is home based treatment?
Home treatment means the team may visit you at least daily for a period of up to six weeks. We support you in your own home and so prevent hospital admission, unless this is required.
We can help talk through any problems you have and support you with any treatment which has been prescribed. Members of our team can also help you with any activities you are having difficulty with such as getting to appointments or jobs in your home.
How does home based treatment work?
If your GP or care coordinator feel you are unwell and need extra support they will contact us and we arrange to see you. This will often be with your coordinator , family member or carer.
A plan of care will be agreed. This will be for 72 hours initially where we can assess the on going requirements. This can be extended if required and this will be discussed with you.
We support you to stay in your community, surrounded by things that are familiar to you. This will help your recovery. Our service can be contacted 24 hours a day, seven days a week. We will return your call within an hour if required, and will carry out assessment within 4 hours.
While you are in our care we will:
- closely monitor your mental health.
- offer support, education and advice to your family/carer.
- give practical support and assistance with daily activities.
- assist with your medication management.
- help you adopt effective coping strategies.
Who will look after me?
Our teams consist of several members of staff including nurses, social workers, psychiatrists and community support workers. You will have contact with a number of team members during our involvement. As our service is available seven days a week our staff work shifts.
The team will try to ensure there is continuity in who you see but this is not always possible. If you are finding this difficult please discuss it with the team.