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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Crisis Team Herefordshire

The Herefordshire Crisis and Home Treatment Team provides assessment, signposting and/or short term intense home treatment to service users in a mental health crisis.

If you are currently in our care and need to contact the crisis team, here is the information:

If you are in Herefordshire, please call: 01432 364046.

Find more information on who to contact in a crisis here.

What is a crisis?

A crisis is when your mental health deteriorates and you find your usual coping strategies not working. At this point in time you may need extra care and support.


What is home based treatment?

Home treatment means the team may visit you at least daily for a period of up to six weeks. We support you in your own home and so prevent hospital admission, unless this is required.

We can help talk through any problems you have and support you with any treatment which has been prescribed. Members of our team can also help you with any activities you are having difficulty with such as getting to appointments or jobs in your home.

How does home based treatment work?

If your GP or care coordinator feel you are unwell and need extra support they will contact us and we arrange to see you. This will often be with your coordinator , family member or carer.

A plan of care will be agreed. This will be for 72 hours initially where we can assess the on going requirements. This can be extended if required and this will be discussed with you.

We support you to stay in your community, surrounded by things that are familiar to you. This will help your recovery. Our service can be contacted 24 hours a day, seven days a week. We will return your call within an hour if required, and will carry out assessment within 4 hours.

While you are in our care we will:

  • closely monitor your mental health.
  • offer support, education and advice to your family/carer.
  • give practical support and assistance with daily activities.
  • assist with your medication management.
  • help you adopt effective coping strategies.
Who will look after me?

Our teams consist of several members of staff including nurses, social workers, psychiatrists and community support workers. You will have contact with a number of team members during our involvement. As our service is available seven days a week our staff work shifts.

The team will try to ensure there is continuity in who you see but this is not always possible. If you are finding this difficult please discuss it with the team.